Luis Carlos Echenique

e-mail:- Barranquilla – Colombia| Skype ID: Luis.Echenique.BQ |- Cellphone Luis Carlos Echenique Professional degree in International Relations. Innovative, able to perform formidably competent actions in the field of international business, with customer service. Always been Interested in areas such as logistics, trading, retail sales, tech support and international relations. Have had the opportunity to work with multinational companies located in the US providing customer service, technical support and basic logistics operations. I’ve always been flexible and open to change, with the ability to work under pressure. Time management and multitasking are some skills I developed during years of experience, always with a proactive attitude. Great sense of responsibility, punctuality, high initiative and collaboration, also has the ability to maintain good relationships with people around. Providing an exceptional level of customer service is the key to success in every business and I have been able to accomplish that task in every job I commit to, receiving good feedbacks from the clients, but willing to improve my skills every day EXPERIENCE OMG Worldwide Group SAS Head Monitor September de 2019 - Present (2 years 6 months) Bogotá, Distrito Capital, Colombia Legion Recovery (Repossession Agency Home Based Position) Office Management •Customer service. • Answering emails to clients and finance companies. •Data Entry. • Troubleshooting. • Police reports in real time. • Invoicing. • Appointment setting. Los Angeles (Remote position) Wholesale Roofing Supply Office Assistant and Social Media Manager •Customer service. •Lead Generation. •Web Scrapping. •Calendar Management. •Client chat. •QuickBooks. •Product Estimates. •Client Relations. •Social Media Management. Los Angeles (Remote position) Day Translations (Home Based Position) www.daytranslations.com Freelance Project Manager • Answering phones. • Answering emails. • Coordinating projects and managing them, ensuring that everything gets assigned to freelancers on time. • Troubleshooting. • Calling clients and updating them on the status of their projects. • Searching for new potential freelancers. • Gathering freelancer information. Worlwide (Remote position) SYKES COLOMBIA / CISCO SYSTEMS Hardware support Engineer. • Data validation. • Shipping of cisco products around the world based on customer’s entitlement. • Configuration support for cisco devices. • Logistic on product distribution ensuring end customers satisfaction. • Schedule technician visits for companies without tech support. • Ensure customer’s loyalty with the company for future business. Atlantic International BPO (AIB) |Barranquilla | www.aib.com.co Team Supervisor for Bilingual Customer Care Representatives of Humana Insurances • Agents labor coordination. • Client communication. • Quality assurance. • Agents time tracking. • Issue and take payments of customer’s premiums on a monthly basis. • Set up appointments with different dental providers. • Provide info and make changes on their policies. • Provide prices on treatments for providers and customers. Lean Staffing |Barranquilla | www.leanstaffing.com Logistics Coordinator • Data entry on the system. • Freight Dispatch and follow up. • Data and documents classification. • Collections. • Claim orders entry. Avanza S.A. |Barranquilla| www.avanzasa.com Team Manager for sales and after sales bilingual executive for LATAM AIRLINES • CCR foR USA, Europe, Australia, Chile, Argentina, Ecuador bilingual customers • FAQ info provider. • Ticketing issue and changes. • Special services and reservations. • Online web support. • Existing cases follow. • Team management. CONVERGYS. |Bogotá| www.convergys.com Bilingual Customer Care Representative for AT&T • Technical service and help desk for corporate customers. • FAQ for corporate AT&T consumers. COURSES • American logistics APPLIED CUSTOMS AND LOGISTICS ACLI EDUCATION PROGRAM ONTARIO CANADA COURSE. • Ibt TOEFL preparation course Universidad del Norte SKILLS • Tools: Office (Word, excel, power point) , outlook, SKYPE • RING CENTRAL • CRM • ABBY Finereader • CISCO EDUCATION UNIVERSIDAD DEL NORTE, Barranquilla • International Relations Professional Languages • English • Spanish