Luis Arturo Hincapié Acevedo
Celular: (-
Email:-https://www.linkedin.com/in/luis-arturo-hincapie-acevedo-b387b872/
Medellín, Antioquia, Colombia
PROFESSIONAL PROFILE
Highly qualified Business Administrator with more than 10 years of experience and knowledge in
consultative sales processes - B2B - B2C of tangible and intangible products, within the Commercial and
Financial areas.
With leadership skills, excellent interpersonal relationships, teamwork, achievement and results
orientation, great creativity and a sense of commitment; High level of empathy with the client,
attracting new clients, maintenance, retention and recovery of clients, with solid commitments
towards the achievement of defined goals and indicators, for the growth and positioning of companies.
WORK EXPERIENCE
ACEDAN – Asociacion Nacional de Centros de Apoyo al Transito, Account Executive
Medellin, Colombia
February 2016 – to date
Experienced professional in commercial processes, responsible for generating sales, managing the
pipeline and portfolio of products / services, meeting the objectives and goals of the company, aftersales and customer satisfaction.
• Promotion, advice, strengthening and defense of the different economic activities of our associates
and beneficiaries; through periodic contact with the different Support Organizations (CDA-CEA-CRCCIA) at the National Level, attending and managing their needs, requirements, and doing the respective
follow-up to resolve their issues of interest and achieve solutions with it. of value.
• Generate spaces where it is possible to advise associates and beneficiaries in relation to the
interpretation and application of the legal and regulatory provisions that govern their activity; High
level of achievement and linking of new clients.
• High commitment in complying with the periodic sale of Substrates for the issuance of Certificates of
Mechanical Technical Review and Contaminant Emissions by the CDA's of the country.
• Plan and carry out Symposiums at the national level, with the participation of the Support
Organizations and different entities of the public and private sector of the country with the objective of
promoting and solving the concerns of those interested in matters of interest to the sector.
• Opening and sale of education and training processes for the sector; In 2021, 16 processes will be
carried out.
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HOTEL PLAZA STAR COMFORT, Administrator
Rionegro, Colombia
November 2015 to February 2016
• Main function the coordination, control and execution of all administrative aspects of the hotel.
• Supervise and align in favor of improvements the Protocols stipulated for the attention and
management of hotel clients.
• Attention to customer complaints and claims, generating preventive and corrective actions to improve
the hotel service.
• Administration of the hotel's administrative and support resources, seeking their efficiency and
optimization.
• Management and administration of the staff in charge of the hotel.
DISTRIKIA S.A., Commercial Vehicle Executive
Rionegro, Colombia
December 2014 to July 2015
Consultative sales executive committed to the development of innovative proposals that drive the
dealer to meet the goals, thinking mainly of the benefit and the real need of the consumer, generating
brand positioning:
• Design, implementation and evaluation of sales strategies to achieve the approach and loyalty of
customers to the dealer.
• Diagnose and/or implement sales strategies according to the profiles based on the clients served.
• Identify and promote opportunities for improvement during the projects developed.
BANK DAVIVIENDA S.A., Commercial and Financial Executive
Rionegro, Colombia
May 2010 to October 2014
Responsible for participating in the design and implementation of innovative consultative sales
proposals that encourage the office to meet the goals; thinking mainly about the benefit and the real
need of the consumer. Coordinate with teams for the development of projects. Respond for the KPI's of
operational excellence and Quality.
• Design, implementation and evaluation of strategies for linking clients to the Bank.
• Preparation of credit applications that meet the needs of customers.
• Diagnose, design and/or implement management models according to the client's profile.
• Identify and promote opportunities for improvement during the projects developed.
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EDUCATION
Autonomous University of the Caribbean, Business Administrator
Sacred Heart College, Academic Bachelor
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TRAINING
• High level of medium - high.
• Diploma in Specialized Commercial Management. Sergio Arboleda University. Intensity of 138 hours.
Medellín, September – October 2011
• Workshop Seminar: ISO 9001:2000 Standards. Barranquilla, from February 7 to 28, 2009.
• Training in the Payroll Module, awarded a certificate to manage the Payroll Settlement process.
Intensity of 20 hours Barranquilla.
• II Business Creation Seminar - (Elaboration of business plans, practical methodology for business
projects). Barranquilla. April 27, 2006.
• Training in Sales Clinic.
KNOWLEDGE/EXPERIENCE IN THE USE OF TOOLS
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Experiences
Kotter change management
Value workshops
Business plan
Innovation system
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