Luis Alva

Phone: - Email:- Luis Alva Employment History 09/2023 - 03/2025 Dispatcher Safe Touch Security Systems, Jacksonville, FL • Managed alarm response logistics, dispatching teams to ensure safety, cutting response times by 15%. • • • Oversaw data systems, supporting 500+ clients with accurate record-keeping. Trained 10+ new staff on technology use, boosting team output by 20%. Provided bilingual assistance, improving client satisfaction by 10%. 04/2017 - 04/2022 Service Advocate IV Florida Blue, Jacksonville, FL • • • Tools, ensuring precise data logging. Facilitated self-service adoption, reducing support demands by 25%. • Conducted 50+ member orientations, explaining program details effectively. Assisted with enrollment data, contributing to a 15% retention increase. 10/2016 - 04/2017 Service Advocate III Alluvion Staffing, Jacksonville, FL • • Resolved 80+ weekly benefit queries with 98% accuracy, clarifying service options. • Guided clients on product choices, enhancing their decision-making process. Identified training needs, collaborating with supervisors to improve skills. 11/2011 - 03/2016 Assistant Store Manager Chipotle Mexican Grill, Alpharetta, GA • • Led a 15-member team, training in operational standards, achieving 95% compliance. • Mentored 5 employees into leadership roles, strengthening team capacity. Oversaw sales tracking, driving a 10% revenue increase through quality control. Teller 12/2013 - 10/2014 JP Morgan Chase Bank, Atlanta, GA • Handled 100+ daily transactions with 99% accuracy, including deposits and loan payments. • • Managed cash drawer and resolved client concerns, ensuring smooth operations. Utilized mainframe systems for precise data entry and financial calculations. Education History Pre-Nursing Associate's Degree Florida State College at Jacksonville, Jacksonville, FL Detailed References References Available on Request