Luis Alberto Sanchez Morales

·        Subject Matter Expert in ATM hardware and development/tester software industry.

·        ITIL process management, ServiceNow, SQL, JavaScript, Jira ServiceDesk, DeveloperWork Bench.

·        Senior/T2 in service desk specialist (software/Hardware) using a ticketing system guided by the ITIL methodology.

·        High Customer/Care service skills, communication oriented with a high quality of assurance/service.

·        Quick learning skills and high comprehensive ability with Quick adjustment/adapting capability with team members/vendors in a working under pressure environment.