· Subject Matter Expert in ATM hardware and development/tester software industry.
· ITIL process management, ServiceNow, SQL, JavaScript, Jira ServiceDesk, DeveloperWork Bench.
· Senior/T2 in service desk specialist (software/Hardware) using a ticketing system guided by the ITIL methodology.
· High Customer/Care service skills, communication oriented with a high quality of assurance/service.
· Quick learning skills and high comprehensive ability with Quick adjustment/adapting capability with team members/vendors in a working under pressure environment.