Luis Alan

LUIS ALAN Calgary • C:- •- PROFESSIONAL SUMMARY • Performance driven IT Professional, with 11 years' experience in a diverse blend of System and Network Administration, Software and Hardware Support as well as Project Management in various hospitality sectors and corporate international environments. • Proficient in communication in several languages, demonstrated leadership in training, and awareness of the importance of taking care of systems for a better work environment. Currently progressing towards Security+ certification. • Demonstrated performance in Multi-vendor, high pressure IT environment in areas of server management, VMware virtualization, Cisco network, Server/Storage hardware and security and firewall basics. SKILLS • VMware 4.0-6.0 Infrastructure maintenance and implementation • Microsoft Operating systems (XP, 7,10) Active • O365/Sharepoint administration experience • Ekahau Wi-Fi Survey Engineer • SnoicWall/Fortinet Firewall basics Directory, Exchange, Office Suite (2013,2016), • Solarwinds Basics Windows Server (2012,2016) • Cisco Switch, Router basic configuration, • Cisco Network Monitoring, Troubleshooting and including BGP and OSPF Configuration. Sourcefire Firewall basics WORK HISTORY System Analyst – Tier 2 WBM Technologies - Calgary, AB 06/2019 – Present • Serve as mentor and first point of escalation for tier 1 and front line support for all technical and procedural issues • Work together with Tier 3 to implement new projects at customer sites, such as new server installs, O365 migrations, Firewall implementations and assist in the maintenance of our customers complete infrastructure • In charge of reporting for OpenVAS vulnerability scans, basic SonicWall/Fortinet firewall maintenance, as well as actioning vulnerabilities to make sure our clients environments are safe Network Specialist Alberta Health Services - Calgary, AB 09/2018 – 062019 • Responsible for access layer support for all network devices in several hospitals and clinics in the south east of Calgary • Assist in leading active and passive wireless surveys across all AHS locations in Calgary zone in order to properly plan, implement and fine tune wireless infrastructure. Adept at using Ekahau Wireless survey software • Plan, coordinate and implement upgrade of new equipment at sites in south east Calgary zone. Including routers, switches, upgrading both hardware and software. This includes building the switch configuration and ensuring proper functioning of BGP and OSPF as our main routing protocols Network Operations Centre Analyst Scalar Decisions Ltd - Calgary, AB 05/2018 – 08/2018 • First point of contact regarding technical issues in a multi-customer, multi-platform NOC environment with 24/7/365 coverage using ticketing and monitoring systems such as SDP, Zabbix, Service Now and Science Logic. Also patching client environments using Automate tool. Over 50 client environments in Construction, Oil & Gas, Energy, Telecommunications, Public and private sectors • Provide guidance and expertise in security, virtualization, patching, servers, storage and public cloud (Vendors include Palo Alto, Cisco, FortiGate, VMware, AWS, Azure, Google) • Orchestrate resolutions with vendors, repair or replace hardware, while following ITIL best practices regarding incident, problem and change management • Collaborate with new service deployment and environments for customers and internal systems IT Technical Analyst Disney Cruise Lines - Orlando, Florida 07/2015 - 05/2018 Administered L1 and L2 application and software support, network infrastructure, servers, and other hardware installation and management for a user network of over 800 people. • Ensured profitability and a great user/guest experience by supporting over 150 virtual server resources in a VMware 6.0 environment, perform server patching and troubleshooting of enterprise infrastructure and HP storage, and ProLiant blade servers • Proactively monitored and maintained health of all network devices (Cisco Switches, Sourcefire FW, Cisco Prime) daily to ensure maximum up time, by implementing alerts using SolarWinds monitoring software and actioning any alerts where required. Assisted in replacing switches, Cisco Wi-Fi access points, as well as maintained network cabling and documentation • Improved user experience by providing guidance when required in all computer-based applications. Provided user training for new applications that are implemented • Served as main point of contact along onboard the ship when shore side IT would roll out application deployments, upgrades, and troubleshooting where needed • Collaborated in project to replace over 500 Cisco Wi-Fi access points to Aironet 2800 series. Confirmed cabling and interface connection with new Cisco Prime device. Also served as QA once access layer Cisco switches were upgraded to a 3850 model. Performed all network testing during implementation of new IPTV system Systems Manager Norwegian Cruise Holdings - Miami, Florida 02/2012 - 05/2015 Delivered L1, L2 and L3 Application support to over 500 users in the areas of Telecommunications, network Infrastructure, servers, and other hardware installation and management. • Maintained and improved hybrid environment of over 30 servers. Mix between Dell, HP ProLiant, blade chassis and virtual servers using VMware versions 4.0-5.0 • Prevented operation impact by efficiently managing Active Directory 2003, Domain Policies, DHCP, DSN, MS Exchange, file and print servers, Antivirus Symantec End Point Protection, WSUS (Windows Updates) and Cisco Prime internet firewall. As well as Microsoft windows XP, 7 and Microsoft Office suite- • Designed and Implemented project on board two separate cruise ship environments from Windows XP to Windows 7 for all users on board using windows image server via network. In addition, provided project planning and implementation of PC and printer hardware refresh to new HP printers and Dell PC's • Spearheaded project to implement use of Shadow Copies, File Screening and Auditing reports for more efficient management of network resources. Also upgraded VM Servers from 2003 to 2008 Server Enterprise edition Assistant Information Systems Manager Carnival Corp - Miami, Florida 03/2010 - 01/2012 • Repaired all computers and printer hardware on board to prevent downtime and hamper guest/crew experience • Drove profitability by PXE Imaging, installation of computer software and troubleshooting of proprietary Carnival Software, including SPMS Guest Services System • Main point of contact to ensure optimal performance of C-Band and Ku Band satellite systems and basic troubleshooting, working with Satellite provider to maintain maximum connectivity and performance. • In charge of Cisco VoIP phones, performed basic troubleshooting of phone connectivity issues. • Provided basic maintenance of Cisco switches on board Server Support Off-Site Engineer III / ISEE - Network Support Hewlett Packard - Costa Rica 06/2006 - 02/2009 • Provided Level 1 Hardware support via telephone to On-Site Technicians and System Administrators for PA-RISC and Itanium Servers • Attained basic Knowledge of HP-UX Operating System to troubleshoot hardware issues. • Functioned as ISEE Software Support (Instant Support Enterprise Edition): Basic first level troubleshooting for connectivity and software issues for ISEE monitoring system EDUCATION Ekahau Certified Wireless Survey Engineer Amazon Training & Certification Online AWS Business Professional Amazon Training & Certification Online AWS Technical Professional New Horizons Learning Center Online VMware vSphere - Skills for operators v6.0 Global Knowledge Online Windows 10 Implementing and Managing (M20697-1) Windows 10 Supporting and Troubleshooting (M10982) Giga Wave Institute Online Implementing Cisco Wireless Network Fundamentals University of Central Florida - Florida CompTIA Network+ Course Global Knowledge Halifax, Canada ICND2 V2.0 - Interconnecting Cisco Network Devices VMWARE VMware Certified Associate - Data Center Virtualization Certified Fiber Optics Technician Course New Horizons Learning Center (Microsoft Partner) San Jose, Costa Rica 6425 - Configuring Windows Server 2008 Active Directory Domain Services Universidad Hispanoamericana Heredia, Costa Rica – 1 year Completed Computer Science