Luiji Louzé
Profile
Customer Success Director
Trilingual and ambitious Customer Success professional with 12 years' experience
in Account Management and Entreprise Sales in B2B Tech SaaS, proven track
record, and cross-vertical expertise. Graduated from a double degree Master of
International Business & Marketing, both in France and Mexico, I have lived in 5
different countries and worked with top Fortune 500 companies, many C-levels,
and large teams to help them drive innovation and growth through technology and
data. I am now a Senior Customer Success & Sales consultant.
Employment
Personal details
Luiji Louzé--
London
French
linkedin.com/in/luiji-louze
Languages
English
Spanish
French
Personal Interests
Travel -- Traveled to +50 countries
for both work and pleasure. Lived
in 5, Martinique, Paris, US, Mexico,
London.
Hobbies -- Tech investments, real
estate, public speaking,
photography, fashion.
Sports -- Soccer (regional
competition), Tennis (national
level), Kitesurfing, Boxing.
Customer Success & Sales Freelancer
Customerz, London
Sep 2022 - Present
Customer Success Director, EMEA.
Sep 2020 - Jul 2022
Domino Data Lab, London
Data science company offering a Machine Learning Ops platform (MLOps).
Responsible for the CS strategy and operations in Europe ($10M ARR),
supporting all EMEA customers including the 3rd largest BNP Paribas. 100%
retention and +$500K upsell in 2021.
Customer Success Director, EMEA.
Jun 2019 - Sep 2020
Delphix, London
DataOps company providing a database virtualisation platform to IT & data teams.
Responsible for customer adoption and growth in Europe, supporting Delphix 2nd
largest customer BNP Paribas. Account portfolio: $11M / 18 accounts / FS,
Insurance, Telco, Tech, Manufacturing. Results: 97% retention rate and $900k
upsell.
Senior Customer Success Manager, Europe.
Nov 2016 - Jun 2019
Tealium, London
MarTech company providing a Customer Data Platform to digital marketers.
Responsible for the CS operations in Southern Europe. EMEA top performer.
Achieved targets every year. In 2018: $2,1M portfolio, 54 accounts / FS, Retail,
Telco, Media, Travel. Closed 2,6M$ renewal + upsell. 98% retention.
Account Manager, Europe. Premier Accounts
Dec 2012 - Oct 2016
Forrester Research, Paris & London
Responsible for top EMEA accounts (+$1B). 120% quota &-
President's Club.
Education
Double Master of International Business
2018 - 2012
INT Télécom Business School (FR) & TEC de Monterrey (MX), Paris & Mexico
Bachelor of Marketing
University of California Riverside, Riverside, CA.
2010 - 2011
Platforms
Sales & CS tools -- Salesforce, Gainsight, Catalyst, Trello, Jira, Confluence,
Tableau, Hubspot, Odoo, Adobe Suite, Social selling, Conference tools, MEDDIC.
Office tools -- Google Suite, Microsoft 365, Monday, Notions, Asana, Lucid Chart.
Social tools -- Slack, Linkedin, Workplace, Canva, Instagram, Twitter.
