Luigi Karlo Bonillo

My name is Karlo, and I bring over six years of professional experience in healthcare support services, specializing in medical billing, claims processing, customer care, and administrative support. I am passionate about delivering high-quality, detail-oriented work that helps businesses streamline operations, maintain compliance, and improve client satisfaction.

In my career, I have worked extensively with ICD-10, CPT, and HCPC coding systems and have developed deep expertise in claims adjudication, payment posting, accounts receivable management, denials management, and HIPAA compliance. I am also highly proficient in platforms such as EPIC, Availity, Navinet, Salesforce, Sharepoint, and Citrix. My familiarity with various insurance providers, including Medicare, Medicaid, and commercial carriers, ensures that I can handle complex healthcare processes efficiently and accurately.

Beyond healthcare billing and insurance processes, I also have strong experience in customer care, having served as a representative handling escalations, claim status inquiries, coverage clarifications, and benefit explanations. I believe in active listening, empathy, and providing solutions that not only resolve concerns but also build trust and loyalty.

Here’s what I can offer:

• End-to-end medical billing support: claims creation, submission, follow-up, appeals, and denials management.
• Customer service excellence: handling patient or client inquiries with professionalism and empathy.
• Administrative assistance: maintaining organized, HIPAA-compliant documentation and communication.
• Process improvement mindset: constantly seeking ways to optimize workflows and reduce errors.

I take pride in being reliable, efficient, and adaptable. Whether you need someone for a short-term project or ongoing support, I am committed to meeting deadlines, exceeding expectations, and aligning with your goals. Clear communication, integrity, and accountability are the foundations of my work ethic.

If you are seeking a detail-oriented, proactive, and knowledgeable professional to support your healthcare business, customer service team, or billing operations, I would love to collaborate with you. I am open to part-time, full-time, or project-based opportunities and I am excited to work with businesses that value quality, transparency, and growth.

Thank you for taking the time to review my profile. I look forward to the possibility of working together!