Luigi della Volpe

Luigi della Volpe Details Nationality: Italian Gender: Male Age: 35 Location: London, (UK) Phone: (UK) - – (IT) - Email:-Skype: luigidellavolpe1 Linkedin Career Summary I have 9 years of experience in the Entertainment industry, 5 of which as an Account Manager first in a B2C and then in a B2B role. In doing so, I have achieved great results and strong communication skills, learnt how to use monitoring data tools and Excel, and how to manage a budget. Especially in my last position, I learnt how to set up and grown a business with external partners. In about a year I tripled the revenues and decupled the players acquired under the affiliation channel. During my whole career I have always worked in group, and I am very happy to share my knowledge and my experience with my colleagues. Despite my studies in humanities, my work has always been driven by data. Experience Affiliate Account Manager Jul 2016 - Apr 2018 London, UK Industry Entertainment Sector Marketing Company GVC HOLDINGS Summary When I started in August 2016 working for Gioco Digitale, I was the first one who was taking care of their affiliates after 2 years. In three months, we took the affiliate acquisition from barely 50 to over 400 FTDs (First Time Depositors); six months later we launched the new website for partners. In 2017, the increase in our brand’s revenues was the highest among all the company’s brands: 17% higher than in 2016. Main tasks and achievements Building and handle a strong relationship with the affiliates Managing about €500k/year budget Finding new affiliates and business opportunities Negotiating new deals and re-negotiating old ones Daily data and KPIs monitoring through Oracle-based tools Checking and preventing frauds Keeping the promotions and the marketing contents up to date Tripling revenues coming from the affiliate acquisition channel Organizing and hosting conferences High Value Customer Specialist Jul 2015 – Jul 2016 London, UK Industry Entertainment Sector CRM Company GVC Holdings Summary In this position I could build from the scratch the VIP Management, thanks to the experience I acquired in my previous position. When I changed roles, the numbers I had brought were so good as to encourage management to increase the number of people taking care of VIP clients. Currently there are 6 people doing what I used to do alone. Main tasks and achievements Identifying VIPs, being the first contact point and building a solid relationship with hundreds of them Managing a budget of €300k/year to run promotions and special offer Creating and sending email with CRM tools, and using other contact channels including Skype, phone, etc. VIP Manager Sep 2013 – Jul 2015 Rome, IT Industry Entertainment Sector CRM Company Sisal S.p.A. Summary I was one of the first member of the new VIP Management team that was established in fall 2013, so I helped to define and create the whole VIP Management process. This was particularly hard because the tools at our disposal were rather rudimentary, and consequently our job had to be quite “craft”. Main tasks and achievements Contacting VIPs and using the best communications practices to make them trust me Learning how to use data and make my actions driven by them Identifying and asking for necessary implementations Others 2006 – 2013 Summary Before getting my master degree, I worked in different industries such as communications, food and confectionery, entertainment, and I covered different roles such as: customer care operator, desk operator, backend and data entry, sales, etc. During this time, I had the chance to learn how to work in a team, how to manage the stress and work under pressure. All details available upon requests. Education Language Master Degree in Philosophy (105/110) Università degli studi di Roma Tre, 2012 Bachelor’s Degree in Philosophy (110/110 cum laude) Università degli Studi l’Orientale di Napoli, 2005 Speaking Writing Listening Reading Italian Mother Tongue English B2 B2 B1 B2 Spanish A2 A1 B1 B1 Extra During my career I had the opportunity to participate in various communication courses. I feel very comfy to work as an Account Manager, and this is definitely the role I am looking for. As I am very passionate about travel, I would be more than happy to travel for work. I am also into cinema, new technologies, politics, and curious almost about everything in general culture.