Ludovic VANSCHOOR
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Work Experience
Customer Support Specialist
11/2019-NOW
Mercedes Customer Assistance Center, Maastricht, NL
• Support by phone, e-mail as well as case follow ups
• International company, many people from different nationalities, origins and
backgrounds.
• Support provided in English and French.
• Working from the office and remotely (beginning April 2019 during covid-19 lockdown)
Customer Support Agent 1st line
04/2019-11/2019
Majorel, Maastricht, Netherlands
• Support by phone, chat, e-mail and back office work.
• International environment, with customers from many different countries and
backgrounds
• Helping new hires train and progress
• Average handling time of 270, with an objective of 380, after 2 months.
Recruitment officer
08/2018-02/2019
For a non-profit organization – London, UK
• Producing and distributing recruitment materials (approx. 200 flyers, 150 letters, 300
emails, per week and large posters every month), including logistics
• Organizing and scheduling appointments (interviews, meeting,…)
• Administrative support : organizing trips abroad (flights, trains, visas, budget)
• Organizing events
• Technical support, as there was a lack of any technical profiles in the organization, I
managed the PCs, MACs, and networking within the organization.
• Writing reports and statistics
• Managing records
• Leading a team of 4, with +15 percent staff member after a couple months.
Technical support 1st line
02/2017-04/2018
Voo, Liege, Belgium
• Networking
• Using SAP, JIRA (tickets)
• Sales experience (inbound + some outbound projets) – up to 200 points a month with
an objective of 60.
Inventory Taker
RGIS, Brussels, Belgium
09/2016-01/2017
Education / Training
Recruitment school,administrative
training
Copenhagen, Denmark
10/2018
Call-center agent, sales
10/2017
Liège, Belgium
High school
Institut St Michel, Verviers, Belgium
Languages
French NATIVE
English FLUENT (C2)
German BASIC (A1)
Skills
Programming languages
HTML, CSS, JS Intermediate
MS Windows, Windows server
Proficient
Mac OS, Linux
Intermediate
IOS
Proficient
MS OFFICE
Proficient
VMWARE
Proficient
SAP, JIRA
Intermediate
Adobe Photoshop, Adobe Premiere
Intermediate
Cybersecurity
Intermediate
Networking
Intermediate
Hobbies
09/2010-06/2016
Travel, IT and Video Games
