Lucy Waithera

Lucy Waithera Nairobi, Kenya PROFESIONAL SUMMARY I am a determined and curious professional who is always up for a challenge and views learning as a continuous, everyday process. I embrace technology as a tool to grow, adapt, and master new skills, and I approach every task with an "I can" mindset. I believe that dedication and skill are more important than location, and I’m committed to upskilling and delivering value in any environment I’m part of. TOOLS AND PLATFORMS Canva, Trello, Asana, Google Workspace ( Sheet, Doc, Slides, Calendar), Teams, Calendly, Zoom, Slack, Zoho, Grammarly, Capcut, CVAT, Google Analytics ( I am currently working on this Skill) PS: I believe that every tool is just a tutorial and dedication away SKILLS ●​ Virtual Assistant skills: Calendar Management, Scheduling, Travel planning and Itinerary Creation, Email Handling and Inbox organisation, Data entry and Database Management, Organisation Skills, Research Skills, Report Writing, Meeting Coordination and Notetaking, Transcription and Proofreading, Data Analysis ●​ Customer Service: Communication Skills, Problem-solving, Client Relationship Management, Phone Etiquette, CRM Knowledge, Social Media Support ●​ Additional Skills: Teamwork, Adaptability, Cultural awareness, Tech Savvy, EXPERIENCE Virtual Assistant Task | Job Search Assistant | February 2025 - May 2025 ●​ Supported the client in job hunting across Singapore, the US, and Switzerland by filtering roles, researching companies, and applying on their behalf ●​ Managed the client’s email and calendar to coordinate interviews and share updates ●​ Created a tracking spreadsheet and summarised job requirements Payless Africa Customer Experience Executive | July 2024 - March 2025 ●​ Responding to inbound calls to address customer inquiries and provide support. ●​ Making outbound calls to onboard and guide new customers. ●​ Utilising Zoho CRM to manage customer interactions across social media platforms. ●​ Handling customer escalations and resolving tickets efficiently. ●​ Assisting customers with basic troubleshooting and issue resolution. Oasis Outsourcing | Cold Calling Agent | April 2024 - June 2024 ●​ Appointment setting for an American-based Client ●​ Lead mining ●​ This was a proof-of-concept short contract Jumia Kenya | Customer Attendant | November 2019 - March 2024 ●​ Making outbound calls and receiving inbound calls ●​ Inventory management ●​ Attending and interacting with customers picking up packages ●​ Assisting customers with placing orders ●​ Escalating customer complaints ●​ Providing basic troubleshooting support to customers. ●​ Provided support for customers in testing electronics and assembling products. Remotasks.com | Data annotator | January 2020 - February 2024 ●​ Labelled 3D LiDAR data for both static and dynamic objects. ●​ Collaborated with a team to sort through three LiDAR datasets, identifying noisy and inaccurate data to ensure high-quality inputs for annotation. ●​ Reviewed annotated LiDAR datasets to confirm bottom Z values were accurately generated and aligned with project specifications. ●​ Reviewed 2D segmented data to ensure all labels were correctly applied. ●​ Identified and corrected stray pixels to improve overall annotation quality. ●​ Performed 2D video annotation, text annotation, polygon, and bounding box annotation. EDUCATION African Leadership Academy | May 2025 - November 2025 Salesforce Administrator African Leadership Academy | September 2024 - November 2024 Virtual Assistant certification This certification equipped me with in-demand virtual assistant skills that are highly relevant in the global market. Kiriri Women’s University | September 2019 - December 2024 Bachelor of Business Administration REFEREES Available upon request