Lucy Ulu

LUCY ULU Email:- - EXECUTIVE SUMMARY A result oriented Business Development and Customer Relationship expert, with 10 years extensive experience in relationship management and sales presentation. I am currently the account manager of over 180 organizations, 4651 Retirement Savings Accounts for the pension fund with an annual turnover of almost N500 million. I possess excellent communication skill having worked with diverse clients. I am proficient in Microsoft word, excel and PowerPoint with strong attention to details. AREAS OF EXPERTISE AND SKILLS Client Relations Risk Management Business Development Corporate Reporting Exceptional Interpersonal Skills Problem – Solving Skills Active listening Skills Leadership Skills Time Management PROFESSIONAL EXPERIENCE Trustfund Pensions Plc June 2013 to June 2022 Customer Relationship Officer 360 degree one-on-one interactive sessions in the private & public sector Collation of e-mail addresses and retrieval of valid phone numbers of customers Generate a database of multiple registered RSAs in your location to determine invalid RSAs for flagging. Business Development & Marketing – Team lead Developing new business and RSA generation Relationship management of all allocated accounts Ensuring that unfunded & partially funded accounts are funded Sales presentation & report writing Special me Limited 2012 to 2013 Manager Carrying out Administrative functions Supervision of the day to day running of Special Me Limited Sale of Special Me Educational items. Carrying out inventory and Stock of Special Me items monthly. Report writing and presentation Assistant Internal Auditor Nigerian Communications Commission Abuja (NYSC) Dec 2010 to Sept2011 Assisted in cross checking Audited documents. Assisted in dispatching of mails for the department. Assisted in the Audit verification and filing system. Assisted in the quarterly zonal audit review. Assisted in processing payment vouchers. Assisted in pre-payment and post payment audit. Assisted with the day-to-day efficient operation of the Internal Audit office EDUCATIONAL QUALIFICATION 2005 – 2010 Imo State University, Owerri. Bachelor of Arts(B.A)Hons English and Literary Studies(Second class lower division 1998 – 2004 Federal Government Girls College Bwari, Abuja. Senior Secondary Certificate Examination S.S.C.E 1991 – 1997Model Primary School Asokoro. First School Leaving Certificate F.S.L.C PROFESSIONAL AND OTHER TRAINING 2021 Business Etiquette: Gaining that Extra Edge 2020 Problem Solving and Decision Making 2019 Microsoft Windows 7 Intermediate 2019 Excel 2010 Advanced- Advanced Excel Tasks 2017 Excel 2013 – The Basics 2016 Sales Training: Building Relationships for Success In Sales 2014 Pension Administration, Investment Management & Benefit Administration 2011Project Management Exam Preparatory Class 2011Louis Preston Computer Institute and Technology