Lucy Rock

Lucy Rock Profile Details Dynamic professional with 6 years of diverse experience in sales, customer service, and brand communications, driving impactful client engagement and satisfaction. Proven expertise in managing communication strategies, enhancing customer relations, and coaching teams to exceed performance metrics. Strong skills in project management, digital marketing, and interpersonal communication enable effective collaboration and strategic planning. Passionate about leveraging creativity and analytical skills to optimize outreach and foster brand loyalty, consistently achieving high conversion rates and customer retention. Abuja Nigeria - - Skills Computer Proficiency Project Management Communication Skill Interpersonal Skills Employment History Marketing Strategy Sales Representative. at Credit Wellness, Sheridan Customer Service June 2024 — April 2025 • Managed inbound and outbound calls, providing exceptional client support and increasing lead conversion rates. • Maintained accurate client billing information while promoting sales and enhancing customer satisfaction. • Coached new representatives through virtual training sessions, utilizing advanced screen and audio sharing techniques. • Handled email communications and messages through company CRM software, ensuring prompt responses. • Analyzed clients' credit reports, leveraging consumer rights to successfully improve credit scores for numerous clients. Customer Service Representative at Insurance Supermarket, Wentzville April 2023 — February 2024 • Managed inbound and outbound calls, delivered support, and maximized lead conversion rates. • Established strong client relationships through professional communication, building confidence and trust. • Trained new team members on best practices, company policies, and effective sales techniques. • Collaborated with Quality Assurance Coach, identifying performance strengths and areas for improvement. COPY WRITER at Thinees Rebranding February 2022 — April 2023 • Crafted compelling copy for advertisements, marketing materials, and websites. • Developed engaging headlines, taglines, and slogans that capture brand essence. • Created persuasive content driving customer engagement and sales. Problem Solving Time Management Conflict Resolution Adaptability Team Player Digital Marketing Brand Communications • Collaborated with cross-functional teams to align messaging with brand strategy. • Conducted market research to inform content strategies and optimize audience reach. BRAND COMMUNICATIONS OFFICER at Tree water Farms, Abuja January 2021 — November 2021 • Developed and implemented communication strategies to enhance brand reputation. • Managed brand’s social media presence across platforms, increasing engagement metrics. • Created engaging content to drive brand awareness and customer interaction. • Analyzed market trends to inform strategic planning and content direction. • Collaborated with cross-functional teams to align messaging and branding efforts. VOLUNTEER at Youth Alliance for Leadership and Development in Africa June 2019 — November 2019 • Developed and implemented youth empowerment programs through strategic planning and collaboration. • Organized and facilitated leadership training sessions, workshops, and community events. • Mentored young individuals, enhancing their leadership and life skills through personalized guidance. • Conducted evaluations of program effectiveness, ensuring continuous improvement and impact. • Cultivated partnerships with local organizations to expand outreach and resources. PUBLIC RELATIONS at World PalmOil Day April 2018 — June 2019 • Developed and maintained communication plans and responded to dynamic situations. • Collaborated with internal teams to align messaging and promote organizational initiatives. • Provided media training and counsel to spokespeople and executives. • Conducted stakeholder engagement and managed public inquiries effectively. • Implemented strategic campaigns to enhance brand visibility and public perception. BRAND COMMUNICATIONS OFFICER at Colors of Mpat Enin September 2017 — February 2019 • Collaborated with cross-functional teams to align brand messaging and campaigns. • Conducted market research to stay abreast of industry trends and competitor activity. • Crafted content releases to secure media coverage and build brand credibility. • Developed and executed communication strategies targeting audience engagement. • Managed brand presence across digital platforms, enhancing online visibility. Education WEST AFRICIAN SENIOR SCHOOL CERTIFICATE EXAMINATION (WASSCE), Federal Government College Rumuokoro PortHarcourt January 2012 B.A IN ARTS, University of Uyo January 2018