Lucy Reeve, Project Manager
Kingsland, HR6 9PT, United Kingdom,-,-SUMMARY
Dynamic Project Manager with over 10 years of diverse experience in leading
business transformation and marketing initiatives. Proven track record in
managing multiple projects simultaneously, successfully implementing ERP
systems, and enhancing operational efficiency. Recognised for delivering
significant process improvements that achieved global compliance and
reduced costs. Adept at strategic planning and team leadership, effectively
meeting deadlines and driving success. Eager to leverage these skills to
contribute effectively to organisational goals.
WORK EXPERIENCE
08/2021 – Present
Business Process Champion - Project Manager, Pembridge, United Kingdom
Kingspan
Orchestrated multiple business transformation and software
implementation projects concurrently, providing expert business process
consultancy.
Executed division-wide marketing process changes to attain global
consistency, excellence, and compliance.
Instituted a new divisional marketing management tool, enhancing process
compliance and significantly reducing administrative overheads.
Pioneered the implementation of a Product Information Management
system as part of a groupwide initiative, improving governance and access
to product data while leading the development and publication of divisional
ERP training materials to bolster operational efficiency and accuracy.
11/2016 – 08/2021
Small business owner, BLR ReCreate
Kingsland, UK
Directed a vehicle restoration business with a focus on restoring, repairing,
and modifying vintage and classic VW cars and vans.
Undertook sole responsibility for all facets of business operations,
encompassing financial oversight, marketing strategies, customer
relations, and administrative tasks.
10/2011 – 11/2016
Account Manager, Communisis
Northampton, UK
Facilitated print logistics project management to support marketing
campaigns, including direct mail, customer communications, multimedia
campaigns, and in-branch promotional materials, managing 20-30 projects
simultaneously.
Led a team of twenty across three locations, enhancing collaboration and
operational efficiency.
Drove a successful custom software development project for Barclays,
ensuring timely and budget-compliant delivery.
Championing exemplary customer service while providing ongoing support
to direct reports.
Delivered regular, comprehensive reporting on performance against KPIs,
risks, budgets, and other essential metrics.
04/2010 – 10/2011
Marketing Executive, NFU Mutual
Stratford Upon Avon, UK
Developed and implemented comprehensive marketing campaigns aimed
at customer acquisition and retention.
Managed the full customer journey, ensuring precise and effective
communication throughout each phase.
09/2008 – 04/2010
Teacher, Lass Learning Academy
Seoul, South Korea
Instructed English as a foreign language at an after-school academy.
Conducted regular meetings with parents to address students' educational
needs, fostering a collaborative educational environment.
08/2005 – 09/2008
Marketing Campaign Manager, nPower
Worcester, UK
Managed extensive multi-channel marketing campaigns from initial
business case development through creative execution to delivery,
analysis, and reporting.
Collaborated with multiple departments to ensure the smooth execution of
campaigns.
09/2003 – 08/2005
Secretariat Assistant, Ministry of Defence
Bristol, UK
Compiled management information reports for the board, enabling
enhanced decision-making processes.
Established specifications for a new database that significantly improved
data management efficiency.
10/2000 – 05/2003
Inbound Customer Service Adviser, Cornhill Direct
Bristol, UK
Managed the quotation process for car and home insurance, ensuring
compliance with legal and financial service regulations.
Exhibited exceptional customer service skills in effectively communicating
and selling insurance policies.
07/2001 – 05/2003
Various temporary roles (bar, waitressing, factory work),
Leominster, UK
Recruitment Direct
Cultivated exceptional customer service skills while adeptly addressing and
resolving customer complaints.
11/1996 – 10/2000
Retail Assistant, Woolworths
Leominster, UK
Oversaw cash transactions while delivering outstanding customer service
during my early career.
EDUCATION
01/2024 – Present
Wrexham University
MBA , Project Management
Distance
09/2000 – 07/2003
University of the West of England
BA Hons, Business Administration
09/1996 – 07/1998
Hereford Sixth Form College
A Levels, A Levels in Maths, Physics, and Chemistry
Hereford, UK
09/1991 – 07/1996
Wigmore High School
GCSEs, 9 GCSEs including English and Maths
Wigmore, UK
Bristol , UK
CERTIFICATIONS
Prince2 Practitioner - P2R/973116, APM Group
Level 3 Award in First Line Management, Institute of Leadership and
Management
SKILLS
Project Management
Customer Service
Financial Reporting
MS Office
Relationship Management
Problem Solving
Team Leadership
Marketing
Logistics
Software Development
Organizational Skills
Attention to Detail
Communication
Detail-Oriented
