Lucy Pauline W. Maina

Lucy Johnson -|- | Ke, AL SUMMARY Seasoned professional with 10 years of experience in managing technical activities and aligning with market demand. Proven ability to recruit and oversee cross-functional teams for successful project delivery. Seeking to leverage expertise as a Project Manager to drive operational excellence and client satisfaction. WORK EXPERIENCE Berri-Clear Skin Florida Remote Community Manager Jan 2023 - Present • Oversee and foster online community engagement, implementing strategies to enhance brand presence and customer satisfaction for Berri-Clear Skin across various digital platforms. Smart Repro Project Manager Feb 2023 - Mar 2024 • Developed and implemented Standard Operating Procedures (SOPs) to streamline project execution and resource management, ensuring consistent operational efficiency. • Oversaw the progress of multiple projects by utilizing Monday.com for tracking, resulting in timely and within-budget delivery. • Coordinated with team members, external vendors, and clients to maintain project alignment and managed company social media pages to enhance project visibility. Step-by-Step Counseling Operation Manager Mar 2021 - Present • Oversee daily operational tasks, ensuring efficient administrative functions and financial management, including insurance billing processes. • Develop and implement marketing initiatives, including campaigns and newsletters, while maintaining active community engagement across social media platforms. • Coordinate appointment scheduling, respond to correspondence, and analyze key performance indicators to inform organizational strategy and support therapy staff. Iworker Agency Project Manager and Operation Manager Jan 2019 - Present • Manage concurrent projects across diverse industries, ensuring seamless operations and client satisfaction. • Oversee daily activities, optimizing processes and resource allocation to enhance organizational efficiency. J.Simms Events Remote Project Manager Apr 2021 - Jan 2023 • Streamlined project management processes by developing comprehensive documentation and standard operating procedures, enhancing organizational efficiency. • Coordinated with cross-functional teams, including creative, design, media, and PR, to facilitate successful digital marketing campaigns. • Managed concurrent projects, effectively allocating tasks and monitoring team member and contractor progress to ensure adherence to deadlines. • Conducted user experience troubleshooting and implemented layout modifications based on feedback to optimize product functionality and user satisfaction. Aweb Digital Remote Project Manager May 2022 - Dec 2022 • Managed end-to-end project lifecycle, ensuring alignment with client needs, project goals, and delivery requirements. • Facilitated cross-functional team collaborations to guide systems analysis, design, development, testing, and deployment, enhancing product quality and operational efficiency. • Monitored project progress against timelines and budgets, implementing adjustments to maintain alignment with business objectives and deliverables. • Oversaw the implementation of standard program tools and processes to track and report key performance indicators, contributing to continuous improvement efforts. Sales Maven Internal Client Manager and Coordinator Mar 2019 - Jul 2022 • Managed project lifecycles, coordinating with cross-functional teams to align on client objectives and deliverables, ensuring seamless execution and adherence to timelines. • Directed internal resource allocation, matching staff expertise to client service requirements, and facilitated team briefings for comprehensive project understanding. • Maintained rigorous quality control standards, reviewing all outgoing work to guarantee client satisfaction and uphold company reputation for excellence. • Organized and monitored project progress through Basecamp, ensuring clear task visibility, timely completion, and accurate documentation for performance reporting. Alton Teaches LLC IT Course Creator Oct 2021 - Feb 2022 • Developed comprehensive curricula, including lesson plans and PowerPoint lectures, ensuring educational content aligned with industry standards and learning objectives. • Constructed engaging quizzes and practice tests to reinforce learning and assess student comprehension effectively. • Identified and capitalized on educational topic opportunities to expand course offerings and enhance the learning experience. Ask Wonder Researcher and Sourcer Jan 2017 - Oct 2021 • Conducted comprehensive research across various databases and resources to compile accurate and relevant information addressing client inquiries. • Synthesized findings into coherent and concise reports, ensuring responses were both informative and accessible to clients. EYE LABS TECHNOLOGIES Director 2016 - 2019 • Directed a team to enhance operational efficiency, ensuring effective data analysis and project management were conducted to inform strategic decisions. • Implemented problem-solving methodologies to address and resolve challenges, improving processes and outcomes. Abbotsford Executive offices Canada Remote Project Manager and Operation Manager 2016 - 2018 • Oversaw multiple projects to successful completion, ensuring objectives were met within designated timelines and expectations. • Handled administrative duties effectively, maintaining operational efficiency and supporting project logistics. IBC GROUP TEAM Remote Technical Project Manager Mar 2018 - Nov 2018 • Managed the development of cryptocurrency and digital initiatives, ensuring project milestones were met within established timelines. • Coordinated cross-functional teams to deliver technical solutions, maintaining alignment with project goals and industry standards. Paulex Consultant Data Network Manager Aug 2012 - 2013 • Developed and maintained a data network to produce video mapping for maritime navigation, ensuring operational integrity and system reliability. • Conducted comprehensive software analysis leading to targeted recommendations, while also delivering client training on new system implementations and applications. Kirinyaga County Council Technical Project Manager Feb 2012 - Jan 2013 • Diagnosed technical faults and communicated effective solutions to clients, ensuring clarity and understanding for non-technical audiences. • Implemented equipment installations and system upgrades, conducted thorough testing and maintenance, and facilitated client training on new software applications, enhancing overall system reliability and user competence. EDUCATION Mount Kenya University PhD (Current), Computer Science (Artificial intelligence) USIU MSC, Computer Intelligence and Algorithms Kenya Methodist University BSc, Business Information Technology Hossanah Institute Kasneb- ICT 1& 2 Mary Immaculate High School KCSE Certificate CERTIFICATIONS Google Project Manager Certificate, Google Google IT support certificate, Google Advancements in food processing and Nanotechnology, Alison Agile Master training Artificial Intelligence and Designs, Open2Study Artificial Intelligence and Machine Learning Food Processing Technology and Quality of Food, Alison Bio Printing, Future Learn Business Entrepreneur, Future Learn CISCO- CCNA 1-4, Kenyatta University Diabetes- The essential facts Diploma in Software Project management Diploma: Working in the Food Industry, Alison Fundamentals of Project Management, Alison Google Certificates: Foundation of Project Manager, Project Initiation: Starting a Successful Project, Project Planning, Project Execution, Google Humanitarian communication: Addressing key challenges, University of Geneva Industrial Biotechnology, University of Manchester Introduction to Management: Analysis & Strategies ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems ISO 9001:2015 - Quality Management System (QMS) Management and Leadership, Queensland University Marketing and Marketing Strategies, Open2Study PRINCE2® Project Management - Practitioner Scrum Development Scrum Master training Scrum project owner training Supporting Individuals with Intellectual Disabilities and Mental Illness SKILLS Ability to Prepare and Problem Solve as Projects Change • A Positive Attitude Seeking Solutions and Escalating Issues as Needed • System Analysis: Implementing Systems • A High Level Understanding of Common Cryptographic and Smart Contract Related Vulnerabilities • A Professional Understanding of the Ethereum Virtual Machine and Its Yellow Paper • Product Knowledge – Full Life Cycle Software Development Including Product SOW, Q&A Testing, Integration, User Documentation and Training. All Relevant Security Center Proprietary Software and Third-Party Software With Integration. Projects Managed: Start-Ups, Marketing, Linux Virtual Reality, AI, 3D, Marketing, CRM, Website • Proven Track Record of Planning, Organizing and Executing • Experience With Project Management, CRM, Mailing & Bookkeeping Software • Proven Ability to Work With a Team and Assume a Role of a Team Leader • Ability to Translate Complex Information Into Strong, Easily Delivered Messages, Including the Ability to Influence, Inspire Confidence and Build Trust at All Levels • Ability to Work With Different Software: Project Management Software, Editing Software, Transcription • Proven Ability to Manage Complex Matters in a Transparent and Inclusive Fashion • Agile and Agile Transformation Experience • Ability to Integrate Non-Technical Risks Into Business and Project Planning as Required • Build and Maintain a Network of Local Stakeholders and Informed Parties • Experienced in Designing and Implementing Efficient Work Methods and Standard Operating Procedures (SOPs) • Excellent Written and Verbal Communication Skills • Experience With Design Software and Wireframe Tools • Illustrating Design Ideas Using Storyboards, Process Flows, and Sitemaps • Designing Graphic User Interface Elements, Like Menus, Tabs, and Widgets • Developing UI Mockups and Prototypes That Clearly Illustrate How Sites Function and Look Like • Other Skills: Programming, Research, Software, Marketing, Data Analyst, Data Mining, Accounting, Budgeting, SEO, SEM, QA, Web Design • Problem Solving • Quality Control • Production Processes • Time Management