Lucy Njoki Kimani

LUCY NJOKI KIMANI Nairobi, Kenya,- | - |-PROFESSIONAL SUMMARY Results-driven professional with a strong background in customer service and hospitality seeking a position in customer service or waitress role. Dedicated to providing exceptional service and ensuring customer satisfaction. Skilled in communication, problem-solving, and multitasking, with a proven ability to thrive in fast-paced environments. CORE COMPETENCES         Communication Skills Problem-Solving and Critical Thinking Teamwork and Collaboration Time Management Leadership and Management Organizational Skills Customer Service Adaptability and Flexibility PROFESSIONAL EXPERIENCE Reilah Ventures Receptionist /cashier | June 2022 - Present  Process Transactions  Cash Handling: Cashiers handle cash and maintain cash registers  Maintain Checkout Area: Cashiers are responsible for maintaining a clean, organized, and well-stocked checkout area  Cash Register Operation  Conflict Resolution Green Park Grill & Lounge Customer Relations supervisor | January 2022 - April 2022  Team Leadership  Customer service management  Complaint Resolution  Quality Assurance: Maintaining high-quality standards in customer service interactions is essential. Taxcome Limited Accounts Clerk | November 2019 – Dec 2020      Financial Data Entry Reconciliation of financial records General Ledger Maintenance Administrative Support Customer Service support Paramount Caterers Cashier| January 2019 - October 2019  Cash handling  Point of Sale Operations (POS)  Customer service  Transaction accuracy  Recordkeeping  Cashier balancing  Security and loss prevention  Team collaboration EDUCATION 2017 - 2018 |Petanns Computer College Computer Packages Certificate 2013 - 2016 |St Linda Girls High School Kenya Certificate of Secondary Education 2005 - 2012 |Kabete Vet Lab Primary School Kenya Certificate of Primary Education References available upon request