Lucy Ndidiamaka Omeje

Lucy Amaka Omeje Well experienced Project Manager, integrated with Good Entrepreneur employing service-oriented behaviors, understanding customer desires communication skill, Team leadership, Procurements, Logistics, Time management, Information management, Multitasking and Good budgeting plan. Also a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by and providing customized solutions to build loyalty. Excellent in Sales Contact and Administrative duties. Address Work History Ugehlli, Delta, 333105 Phone 2021-09 - Virtual Customer Service Representative - 2021-12 B $ S Technical Service , Ugehlli, Delta E-mail Answered live online chats to give quick answers - and solve problems faster. m Resolved customer complaints by determining cause of problem, selecting best solution and Skills expediting correction or adjustment. Fraud detection and Google Drive to record interactions and facilitate prevention follow-up. Documented and updated customer records in Responded to website and email inquiries within 6 Excellent business days to maintain customer satisfaction and Customer experience generate positive reviews. management Communicated professionally with colleagues, freelancers and clients. Excellent Collaborated with sales team members to stay Online chat current on inventory levels, complete accurate orders and resolve item issues. Excellent 2016-01 - Google Drive Excellent 2018-01 Hotel Manager and Administrative Duties Mindcast Hotel , Ekpoma , Benin Handled guest complaints and offered Microsoft Office Suite complimentary services to maintain high guest proficiency satisfaction rates. Excellent Google Docs Booked large groups for weddings, seminars, conferences and other events, providing best available room rates. Excellent Promoted hotel brand by incorporating new social media marketing program, resulting in increase in Google Slides new business. Prepared bills for customers and delivered to rooms Excellent on day of check-out. Google Workspace Hired and trained new employees, demonstrating best methods for serving clients and guests. Excellent Offered appropriate reservation options based on Google Ads knowledge expected attendees when coordinating events. Increased customer service ratings through Excellent personable service. NetSuite CRM master Supervised team of 3 front desk agents and helped to resolve issues arising during shifts. Excellent Participated in financial activities such as setting Google Suite room rates, establishing budgets and allocating funds to departments. Excellent Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Software Monday.com 2017-09 - Project Manager and Administrative Duties 2021-09 Whitehall Engineering Company , Ikeja, Lagos Excellent Fostered relationships with vendors to promote positive working relationships. Clickup Managed projects from procurement to commission. Excellent + Edit or add your own Tracked project and team member performance Slack closely to quickly intervene in mistakes or delays. Excellent Scheduled and facilitated meetings between project stakeholders to discuss deliverables, CRM schedules and conflicts. Excellent Verified quality of deliverables and conformance to specifications before submitting to clients. Calendly Orchestrated projects within strict timeframes and Excellent budget constraints by solving complex problems and working closely with senior leaders. Zendesk Updated operational methods, oversaw accounting Excellent procedures, tracked information and compiled data to improve efficiency. Shopify Excellent Wordpress Excellent Skype 2014-12 - Receptionists and Secretarial Duties 2015-12 Nessa's Nest Academy , Isolo, Lagos Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Developed team communications and information for meetings. Excellent Handled so many calls per day to address customer Gohighlevel inquiries and concerns. Excellent Identified issues, analyzed information and provided solutions to problems. Hubspot Used Microsoft Word and other software tools to Excellent create documents and other communications. Performed duties in accordance with applicable Trello standards, policies and regulatory guidelines to Excellent promote safe working environment. Delivered exceptional level of service to each customer by listening to concerns and answering questions. Demonstrated respect, friendliness and willingness to help wherever needed- Customer Sales and Service Expert Kumar Fast Food , Enugu , Enugu Processed orders, service requests and applied information to customers. Maintained working knowledge of products, accounts, representatives, tools and systems. Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors. Kept senior managers informed about sales activities, current inventory and other metrics via timely reports. Troubleshot sales and service operations to increase profitability and bring positive organizational change. Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions. Navigated multiple computer systems expertly to handle customers' sales and service needs. Answered in-depth questions about company offerings, service policies and benefits of each plan. Surpassed sales goals through implementation of effective marketing strategies. Educated customers about billing, payment processing and support policies and procedures. Entered orders into computer database system. Applied highly effective selling skills while properly engaging and presenting solutions to customers. Promptly responded to inquiries and requests from prospective customers. Calculated correct order totals, updated accounts and maintained detailed records for inventory management. Delivered prompt service to prioritize customer needs. 2011-11 - Sales Representative 2013-08 Eddy Wears, Nsukka , Enugu Managed order cycle to enhance business development and maintain sustainability and customers satisfaction. Improved sales processes to streamline customer acquisition and onboarding strategies. Developed and delivered engaging sales presentations to convey product benefits. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness. Organized sales paperwork, presented proposals and finalized contracts. Cold-called leads and closed large number of new sales over several months. Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline. Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. 2018-09 - Online Sales Representative 2020-03 Cynthia Moda, Ugehlli, Delta Corresponded with online customers to address questions or complaints about products, policies or shipping methods. Managed financial tracking, inventory coordination and social media marketing. Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes. Served customers and followed outlined steps of service. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Actively listened to customers' requests, confirming full understanding before addressing concerns. 2004-11 - Customer Sales and Service Expert 2008-04 Monarch Resturant , Nsukka , Enugu Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors. Answered in-depth questions about company offerings, service policies and benefits of each plan. Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs. Responded proactively and positively to rapid change. Educated customers about billing, payment processing and support policies and procedures. Applied highly effective selling skills while properly engaging and presenting solutions to customers. Trained new personnel regarding company operations, policies and services. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces. Delivered prompt service to prioritize customer needs. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Education 2010-11 - Bachelor Of Arts: English And Literary 2014-08 Studies University of Nigeria Nsukka - Nsukka, Enugu State