Lucy Mburu

LUCY WAITHIRA MBURU Address:-, Gatundu,Kiambu,Kenya •Tel - •Email-•Linkedin: Lucy Mburu • Portfolio Website: Lucy M PROFESSIONAL SUMMARY Detail-oriented virtual assistant with a strong background in office administration and receptionist roles. Skilled in email and calendar management, data entry, and organizational tasks, I excel at problem-solving and maintaining attention to detail. Known for creating a welcoming environment and providing exceptional support, I am proficient in various digital tools and committed to enhancing team efficiency and success. SKILLS Email Management: Efficiently organizing and prioritizing emails to ensure timely responses and streamlined communication. Calendar Management: Coordinating schedules, setting appointments, and managing reminders to optimize time management for clients. Data Entry: Accurately inputting and maintaining data in various systems to ensure information is up-to-date and easily accessible. Organizational Skills: Maintaining structured systems for files and tasks to improve efficiency and minimize clutter. Attention to Detail: Carefully reviewing work to ensure accuracy and quality in all tasks and communications. Digital Proficiency: Utilizing various software and tools (e.g., Microsoft Office, Google Workspace, project management software) to enhance productivity and collaboration. Research Skills: Conducting thorough research to provide insights and information to support decisionmaking. Customer Service: Providing friendly and professional support to clients and customers, fostering positive relationships. Social Media Management: Assisting with content creation and scheduling for social media platforms to enhance online presence. WORK EXPERIENCE BEST SYSTEMS SERVICES Receptionist / Office Assistant Ruiru, Kenya Oct 2021 - Jan2023 Managed daily inquiries and correspondence with exceptional attention to detail, resulting in timely and accurate responses that enhanced customer satisfaction. Coordinated appointments and schedules, optimizing workflow for management and staff. Maintained organized filing systems, both digital and physical, to streamline operations and improve accessibility of information. Assisted in client communications, fostering positive relationships and addressing concerns effectively. Supported the administrative team with various tasks, contributing to overall office efficiency and productivity. EASY ASCA Relations Officer Nairobi, Kenya Jan 2021 - Sep 2021 Developed and implemented new communication strategies, leading to a 15% increase in client satisfaction scores and enhancing overall customer experience. Fostered strong relationships with clients, addressing inquiries and concerns to promote trust and loyalty. Collaborated with team members to improve internal processes, resulting in enhanced productivity and streamlined operations. Conducted outreach initiatives to educate potential clients about available financial products, increasing awareness and engagement. EDUCATION BACKGROUND ALX AFRICA Nairobi, Kenya July 2024 - Sep 2024 Virtual Assistant Course ▪ Developed strong organizational and administrative support skills, such as data entry, email management, and calendar scheduling, crucial for delivering effective customer support both virtually and in-person. ALX AFRICA Nairobi, Kenya AI Career Essentials Mar 2024-July 2024 I completed the AI Career Essentials course, enhancing my skills for the future by immersing myself in key concepts of artificial intelligence. I learned how to leverage AI to elevate my professional capabilities, gained hands-on experience with practical tools, and built a strong foundation for applying AI to solve problems, improve efficiency, and explore new career opportunities. HOBBIES AND INTEREST Reading: Passionate about personal development and technology trends. Creative Writing: Engaging in short stories and articles. Adventure: Enjoy hiking and exploring the outdoors. Fitness: Committed to regular workouts and healthy living. Technology: Enthusiastic about emerging digital tools. Digital Content Creation: Creating and curating online content. REFEREES Available Upon Request