Lucy Esomeonu

ESOMEONU LUCY Lagos, Nigeria - –- Virtual Assistant|| Customer Support|| Appointment Setter|| Lead Generation PROFESSIONAL SUMMARY Proficient and meticulous virtual assistant with over six years of expertise offering administrative assistance to clients in different industries. Possess a great ability to plan schedules, handle work and communicate effectively, maintaining positive customer relationship while increasing productivity. Seeking an opportunity to leverage my skills in a demanding virtual assistant role where I can use my amazing communication and organizing abilities. Knowledge in Microsoft Office Suite and CRM software. SKILLS: • • • • • • • Calendar management and administrative support Email Communication and management Data Entry Customer support and Relations Effective Time Management Good Interpersonal Skills Proficient in Microsoft Office, Google sheet, CRM tools, Communication tools. PROFESSIONAL EXPERIENCES: UNATEUS NIGERIA SALES OPERATOR – FEB 2024 – DATE • • • • • • • Build relationships with clients, pitch products and services. Negotiate sales prices with clients. Contact customers throughout the sales process and provide answers to product enquiries. Seek for potential sales leads through client referrals or cold calling. Guarantee optimum satisfaction to clients and proffer the best possible solution to suit client’s needs. Keep an updated record of sales in the CRM and google sheet. Keeping contact list and following up with current customers to continue building relationships. EXECUTIVE/VIRTUAL ASSISTANT JM PROPERTIES AND INVESTMENTS LIMITED - JAN 2023- JAN 2024 • • • • • • • • Handle email correspondence, prioritize task and ensure timely responses to inquiries Managing professional and personal scheduling for CEO, including agendas, mail, email, phone calls, client management, and other company logistics. Perform data entry tasks to support decision making Providing administrative support such as typing, dictation, spreadsheet creation and maintenance of filing system and contacts database. Maintaining professionalism and strict confidentiality with all materials. Checking & verifying check-in/ check-out timing with biometric reports, update database Maintain the current filing and database system and suggest ways to improve them. Streamline communication to ensure effective team members collaboration. OPERATIONS PERSONNEL STERLING BANK PLC - JAN 2016 - DEC 2022 • Prepared reports on the department’s activity and forward them to senior management. • Assisted in the development and implementation of new policies and procedures. • Trained and onboarded new employees in the operation of the department. • Handled customer inquiries and complaints in a professional and efficient manner. • Maintained and balanced cash drawers and reconciled discrepancies. • Investigated and resolved any discrepancies that may arise in the course handling transactions. CUSTOMER SERVICE REPRESENTATIVE MTN NIGERIA - 2015 • Managed large amounts of inbound and outbound calls in a timely manner. • Followed call center communication scripts professionally • Identified customers’ needs, clarified information, researched every issue and provided solutions and/or alternatives. • Identified and seized opportunities to upsell products when they arise. • Built sustainable relationships and engaged customers by taking the extra mile. • Kept records of all conversations in our call center database in a comprehensible way. • Met personal/team qualitative and quantitative targets. EDUCATION: 2007 - 2011 Obafemi Awolowo University, Ile-Ife, Osun, BSc Demography/Social Statistics REFERENCES Available upon request