Lucy Abongo

Lucy Achieng Abongo Email:-| LinkedIn: www.linkedin.com/in/lucyabongo Website: https://lucyabongo.my.canva.site/ ___________________________________________________________________________ Professional Summary I am an enthusiastic and well-organized Administrative Virtual Assistant with three years of practice in securing exceptional administrative and customer services. I have mastered different tasks that include data entry, web researching, email management, as well as offering customer services while showing the ability to multi-task. I am adept at efficiently organizing tasks, managing them effectively and providing high-quality work in a remote working environment. My passion for my work and efficient coordination in assigning and accomplishing tasks make me a great asset to the company as well as the clients. ______________________________________________________________________________ Objective My goal is to apply my knowledge and skills in administrative support and organization to serve the needs of clients and provide dependable, friendly, and professional virtual assistant services. Additionally, I am looking forward to improving the working processes and contributing to achieving the business objectives with a focus on clients’ expectations. ______________________________________________________________________________ Core Competencies  Administrative Assistance & Executive Support  Data Entry  Web Research and Email Management  Customer Support  Document Preparation and Clerical Skills  Task Prioritization and Time Management  Problem-Solving and Attention to Detail ______________________________________________________________________________ Professional Experience Virtual Assistant Freelance | January 2022 – Present • • • • • Provided comprehensive administrative support, including data entry, document formatting, and maintaining organizational records. Conducted web research to gather relevant information for business operations and decision-making. Streamlined email management by organizing inboxes, responding to client inquiries, and coordinating follow-ups. Delivered excellent customer support by addressing inquiries, resolving complaints, and maintaining customer satisfaction. Assisted in creating presentations and preparing reports for client review. Customer Support Representative HealthEdge | May 2018 – December 2021 • • • • I Managed client interactions via email, ensuring high-quality service and adherence to company standards. I Performed data entry tasks, maintaining a high degree of accuracy in processing client information. Assisted with clerical tasks, including scheduling, filing, and record-keeping, to enhance operational efficiency. I Resolved customer issues through effective communication and problem-solving skills. ______________________________________________________________________________ Education Certificate in Virtual Assistant Program Udemy | 2024 Certificate in Agile Scrum Mastery Program Udemy | 2017 Bachelor of Science in Information Technology Jomo Kenyatta University of Agriculture and Technology | 2012 Technical Skills  Productivity Tools: Google Workspace, Microsoft Office Suite (Word, Excel, PowerPoint).  Project Management Tools: Trello, Asana.  Communication Platforms: Slack, Zoom, Google Meet.  Design and Presentation: Canva.   Scheduling Tools: Calendly. Research and Data Tools: Crunchbase. ___________________________________________________________________________ Key Achievements  Successfully managed and organized client inboxes, increasing their response efficiency  Conducted extensive web research that contributed to client decision-making, resulting in improved business operations.  Streamlined administrative processes, reducing time spent on clerical tasks