Lucy

CONTACT ME dimitrovalusi1996@gmail. com EDUCATION- Bachelor of Arts: Communications & Marketing at University of library studies and information technologies 2021 Content & Media Strategy, NHL Stenden SKILLS Slack Microsoft Office Canva SPSS, Google sheets Salesforce,Zoom, Zendesk Excellent attention to detail Lyusiana Dimitrova Client Success & Social Media Specialist with 3+ relevant remote experience.Technologically adeptive. Graduated in the field of content media and journalism. Acknowledging and resolving customer complaintsл Creating reports, analyzing metrics, and providing insights to the necessary teams for future marketing plans. Ambitious self-starter and customer oriented. WORK EXPERIENCE 2022Reporting & Data Analysist, A-LIGN - Remote Exported and converted raw data from various databases and applications to extrapolate data into usable reports. Synthesized and interpreted relevant data to generate reports and comparisons of current information based on the audit. Working closely with the QA team, using different automation tools and following procedures. Verified the information is consistent, accurate and correct. Media & Client Specialist, ATG Lifestyle - Remote - Monitored social media channels. Established relationships as a trusted and strategic advisor to help ensure the continued value of our products and services. Communicated effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings. Online Customer Support, Orange Center - SaaS, Social Media Channels Fluent in English iMessage Hubspot Built sustainable relationships of trust through open and interactive communication. Provide daccurate, valid, and complete information by using the right methods/tools. Kept records of customer interactions, process customer accounts, and documents.