CONTACT ME
dimitrovalusi1996@gmail.
com
EDUCATION-
Bachelor of Arts: Communications &
Marketing at University of library
studies and information technologies
2021
Content & Media Strategy, NHL
Stenden
SKILLS
Slack
Microsoft Office
Canva
SPSS, Google sheets
Salesforce,Zoom, Zendesk
Excellent attention to
detail
Lyusiana
Dimitrova
Client Success & Social Media Specialist with 3+ relevant remote experience.Technologically
adeptive. Graduated in the field of content media and journalism. Acknowledging and
resolving customer complaintsл Creating reports, analyzing metrics, and providing insights to
the necessary teams for future marketing plans. Ambitious self-starter and customer
oriented.
WORK EXPERIENCE
2022Reporting & Data Analysist, A-LIGN - Remote
Exported and converted raw data from various databases and applications to
extrapolate data into usable reports. Synthesized and interpreted relevant data to
generate reports and comparisons of current information based on the audit.
Working closely with the QA team, using different automation tools and following
procedures. Verified the information is consistent, accurate and correct.
Media & Client Specialist, ATG Lifestyle - Remote
-
Monitored social media channels. Established relationships as a trusted and
strategic advisor to help ensure the continued value of our products and services.
Communicated effectively with both internal and external senior managers to
better understand customer needs, maximize retention and growth, and share
learnings.
Online Customer Support, Orange Center
-
SaaS, Social Media Channels
Fluent in English
iMessage
Hubspot
Built sustainable relationships of trust through open and interactive
communication. Provide daccurate, valid, and complete information by using the
right methods/tools. Kept records of customer interactions, process customer
accounts, and documents.