Lucky Tukpa

LUCKY TUKPA NO.20 Rumukwurusi, Portharcourt, Rivers State,500001,Nigeria-- OBJECTIVE Customer-focused and results-driven professional with 3 years of experience delivering exceptional service in fast-paced environments. Skilled in troubleshooting, problem-solving, and ensuring client satisfaction. Eager to bring expertise in communication and customer relationship management to a dynamic team. PROFESSIONAL EXPERIENCE Customer Service Representative Dreamport – [Dubai, United Arab Emirates] July 2023 – October 2024 Provided excellent customer service via phone, email, and chat, handling inquiries, resolving complaints, and ensuring customer satisfaction. Delivered personalized support for technical products, achieving a 95% customer satisfaction rate. Trained and mentored new employees, contributing to a 20% reduction in onboarding time. Developed and maintained strong customer relationships, resulting in increased customer retention and repeat business. Processed orders, returns, and exchanges while accurately maintaining customer information. Customer Service Associate Oojo – [Dubai, United Arab Emirates] July2022 – july2023 Acted as the first point of contact for customers, addressing a high volume of inquiries via phone and online platforms. Assisted with troubleshooting issues related to product functionality and provided solutions or escalated when necessary. Maintained detailed records of customer interactions, ensuring follow-up and timely resolution of issues. Collaborated with cross-functional teams, including sales and tech support, to resolve complex issues and meet customer needs. Increased customer satisfaction by 15% through proactive communication and issue resolution strategies. Customer Service Representative Ultimate Specialist Hospital – [Portharcourt, Rivers, Nigeria] June 2019– June 2022 Provided empathetic and knowledgeable customer support to patients, families, and medical professionals, addressing inquiries related to appointments, insurance, billing, and medical procedures. Ensured the accuracy of patient information in the hospital management system and facilitated smooth communication between departments. Assisted patients with navigating hospital services, enhancing the overall patient experience. Handled sensitive and confidential information in compliance with HIPAA regulations. Contributed to a 10% improvement in patient satisfaction scores by offering prompt, helpful, and courteous service. KEY SKILLS Customer Relationship Management (CRM): Experienced with tools such as Zendesk, Salesforce, and Freshdesk. Effective Communication: Proficient in verbal and written communication, with the ability to simplify complex information for customers. Problem-Solving: Strong ability to analyze situations, identify problems, and propose effective solutions. Team Collaboration: Worked cross-functionally with sales, technical support, and healthcare teams to achieve business objectives. Multi-tasking: Skilled at handling multiple customer interactions while maintaining attention to detail. Time Management: Consistently meets deadlines and resolves customer issues in a timely manner. EDUCATION HIGHER NATIONAL DIPLOMA College of Health Science and Management Tech.], [portharcourt, Rivers, Nigeri] [2022] CERTIFICATIONS Customer Service Certification – [Digital Skill Academy], [2024] ADDITIONAL INFORMATION Languages: English Availability: Immediate References: Available upon request.