LUCKY LOU O. MONTEROZO
46 General Espino St. South Signal Village,
Taguig City- /--
Career Objective
To obtain employment as a call center specialist in a customer-orientated company.
Work Experiences
Teleperformance
SM Aura
Product Change Admin
September 11, 2018 - present
Responsibilities:
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•
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Inbound calls, outbound calls, emails.
Directly coordinating with our Head Office regarding the process of alternative
resolutions team.
Assigning daily task for the team, creating our schedule and training new members of the
team and also provide support with the processes to other team members.
Teleperformance
SM Aura
Technical Support Representative
November 2, 2017 – September 10, 2018
Responsibilities:
•
Take calls and provide assistance and troubleshooting to customers
having problems with their home appliances.
Education
Malanday High School
Marikina City
2002
SSS Village Elementary School
Marikina City
1998
Strengths
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•
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Willing to be trained.
Fast learner.
Results focused and driven.
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•
•
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Able to work effectively in a team environment.
Friendly, dependable, enthusiastic and persuasive in dealing with people.
Recognize for reliability and “getting the job done” through persistence and strong work
ethic.
Average written and oral communication skills.
Self-motivated
Can work under pressure.
Personal Information
Date of Birth
:
September 11, 1984
Age
:
36 years old
Sex
:
Female
Religion
:
Iglesia Ni Cristo
Citizenship
:
Filipino
Height
:
5’
Weight
:
43 kg
Civil Status
:
Married
Character References
Available upon request.
I hereby certify that the above information is true and correct to the best of my
knowledge and belief, and without any discrepancies.
Lucky Lou O. Monterozo
Applicant
