Lucky Ikefe

Ikefe Lucky Virtual Assistant | Customer Support Assistant Lagos, Nigeria |-| - PROFESSIONAL SUMMARY Organized and proactive Virtual Assistant with strong skills in handling multiple tasks and providing remote administrative support. Experienced in managing calendars, communicating with clients, and improving workflows to boost productivity. Quick to learn new software and systems, and able to use different tools to efficiently manage tasks and offer great service. Known for clear communication, good time management, and problem-solving abilities, with a commitment to delivering high-quality support while keeping client information confidential and professional. SOFT SKILLS ✓ Excellent communication ✓ Effective time management ✓ Attention to details ✓ Resourcefulness ✓ Critical Thinking ✓ Proactive work ethic ✓ Client satisfaction ✓ Innovative ✓ Team collaboration ✓ Trustworthiness ✓ Effective Stress Management ✓ Tech-inclined TECHNICAL PROFICIENCIES Email Management - Gmail Outlook Video Conferencing - Zoom Google Meet Microsoft Teams Project Management - Notion Trello Document Management - Google Workspace (Docs, Sheets, Slides) Microsoft Office Suite Slack Basic GraphicsDesign - Canva Gimp Google drive Calendar Management - Google Calendar Basic Website Management - HTML Inkscape Customer Relationship Management - Zoho Salesforce CSS EDUCATION Bachelors of Engineering, Civil Engineering. University of Benin, Nigeria. EXPERIENCES Virtual Assistant Kito Technologies • • 2023 – Present Developed automated email responses using Gmail templates for frequently asked questions, reducing the need for manual replies and allowing more focus on client-specific queries. Scheduled and coordinated over 70 virtual meetings using platforms like Zoom and Google Meet, ensuring that meetings were properly set up with links, agendas, and reminders, reducing scheduling conflicts. Technical Support Engineer | Customer Support Representative JDY Constructions and Engineering • • 2020 – 2021 Conducted remote training sessions via Zoom and Microsoft Teams to educate clients and subcontractors on the use of project management tools like Notion for collaboration, improving project efficiency and client participation. Provided technical and customer support for inquiries, handling inbound calls, emails, and live chat, assisting clients, contractors, and project managers with technical issues.