Lucky Casten

CASTEN, NINO LUCKY PROJECT LEAD 23 Pikador Street San Roque, Marikina City - - OBJECTIVE Result-oriented, intelligent, organized, and motivated individual seeking an available management position in an effort to utilize years of experience, in Tech, IT, Service Delivery, Leadership and Business Ownership to fulfill the company's strategic requirements. EDUCATION — EXPERIENCE Centro Escolar University, Metro Manila, BS Psychology September 2019 - Present Owner | Entrepreneur • Owner • Tokyo Style Diner | Takoyumi Franchise Started a Garage Based Japanese Restaurant Business with my Wife. We offer various food options from Ramen, Donburi, Takoyaki and Maki. - Franchisor TakoYumi Takoyaki Food Cart 32 Units sold Aug 2018 – September 2019 Project Lead • Senior Manager • Mynt Globe Fintech Innovations Office-In-Charge for the GCASH Cash-in and Cash-out project. Responsible for managing 4 Account Manager task to grown and maintaining key strategic accounts. - Launched the GCASH Mastercard off-the-shelf and online sales, growth and strategy. Successfully, made the GCASH Mastercard available in selected 711, Ministop and Robinsons Supermarket customer service desk. May 2018 – July 2018 Chief-of-Staff • Senior Manager • Revolution Precrafted Properties Philippines Inc, Acted as the Trusted Adviser of the CEO in areas of Management, Leadership, Decision Making and Strategy. Responsible for supporting senior management in day to day operations. - Implemented process improvements across all departments, consolidating and automating processes within the company. July 2015 – June 2018 Team Manager • Manager • Mckinsey and Company Responsible for managing the day to day operation and management of the Advance Global IT Services for the Asia Pacific Region, with Ad-hoc oversights for the EMEA and US Operations. - - - - - - - - Develop, implement and establish regional and global processes by analyzing business problems. Create adhoc/pilot solutions to potentially solve logistical and service delivery issues globally, regionally and country specific. Deliver high quality support service via established Regional and Global processes. Continuously improve existing processes and best practices to ensure high quality service delivery, focused on the daily business operations Create and Manage Performance dashboards to measure timeliness, customer satisfaction. Collaborate and Partner with Global Service Owners, Regional Leaders, Local IT to implement service delivery strategy Manage end-to-end project implementation. Act as escalation point for specialists and customers, manage complex user problems against aggressive timelines Manage daily schedule to meet the daily needs Coach specialists in all arenas of world class support: customer service, best practices, problem solving, call handling/routing, documentation and severity management Contribute to a strong team environment by engaging the assistance of other specialists when appropriate, as well as being available to provide other colleagues assistance Contribute to ongoing collaboration with other IT teams Participate in the performance and effectiveness monitoring of the team Work with Global Operations Leader to maintain appropriate staffing levels Help to define and implement knowledge management best practices to drive consistent solution delivery across all support tiers Work with co-manager to create/deliver year-end team member evaluations and facilitate February 2014 – April 2015 Team Manager • Supervisor • Cognizant Technology Solutions Hired under the Cloud Computing account Salesforce.com tasked to managed a team of Salesforce.com Administrators and Developer, responsible of day-to-day operations and improving key performance indicators, like CSAT, Warm Transfer and Same Day Resolution. KEY SKILLS — Marketing Project Management Budget Planning Social Media Planning CONFERENCE AND TRAININGS CONFERENCE AND TRAININGS Mckinsey and Company, MBTI for Managers Mckinsey and Company, APAC Service Up-Lift Team Leader Calibration, Prague – Dusseldorf, October 29 – November 15,2016 Mckinsey and Company, Young Leader’s Program – Conference, New Delhi India, September 6-10, 2016 Mckinsey and Company, Young Leader’s Program, January 2016-September 2016 Mckinsey and Company, Building Trust Relationships Mckinsey and Company, Collaboration Mckinsey and Company, Conflict Resolution Mckinsey and Company, Emotional Intelligence Mckinsey and Company, Navigating Cultural Differences Mckinsey and Company, Presenting with Impact Mckinsey and Company, Negotiation Skills Mckinsey and Company, Ownership and Accountability Mckinsey and Company, The Art of Influence Mckinsey and Company, Understanding MBTI Mckinsey and Company, Writing for Impact Mckinsey and Company, Giving and Receiving Feedback Mckinsey and Company, Listening and Questioning Skills Mckinsey and Company, Understanding the Coaching Process Mckinsey and Company, Pyramid Principle Cognizant Technology Solutions, Blueprint - Leadership Training, May 2014 Cognizant Technology Solutions, Lean Six Sigma - April 2014 Cognizant Technology Solutions, Salesforce.Com Certified System Administrator - February- Stream Global Services Inc., Retaining your best talent Stream Global Services Inc., Attendance Management Stream Global Services Inc., LEAD Stream Global Services Inc., Time Management Stream Global Services Inc., HP-6J Product/Quality Training, August 10, 2009- September 5, 2009. Datacom Inc, NetGear Product Training, April – May 2009. Dell International Services, Dell Certified System Expert DSP ID#476301, Eastwood Libis,- Dell International Services, New Hire Transition Queue, Eastwood Libis, April 20 – May 20, 2007. Dell International Services, Digital Home Classroom Training, Eastwood Libis, March 5 – April 20, 2007. Charisma Arts Training with Troy Dizon, April 10-11, 2007 Pitney Bowes E700-E707 product training, Burganday Corporate Tower, May 8-19, 2006 Sykes Asia Inc – Core Skills Training, Burgandy Corporate Tower, April 24 – May 5, 2006 REFERRENCES Available upon request