Lucinda Agunenye

Agunenye Chikamso Lucinda VIRTUAL ASSISTANT | CUSTOMER SERVICE REP QUALIFICATION SUMMARY I am a focused, dedicated and goal-oriented individual who strives for excellence and proficiency on any given task. I am keen to translate/deploy the knowledge I have acquired in providing sustainable solutions to present and emerging problems in the best way I can. I am particularly looking forward to working in a challenging, people-oriented and rewarding organization so as to add value, showcase skills and excellence in service and expand my professional network KEY SKILLS ✔ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ✔Strong organizational and time management skills ✔Proficient in CRM Software tools ✔ Familiarity with virtual communication tools (e.g., Zoom, Slack) ✔ Attention to detail and accuracy ✔Effective communication skills both verbal and written ✔ Problem Solving ✔ Strong organizational and time management skills ✔Empathy and patience ✔Ability to handle sensitive and confidential information RELEVANT PROFESSIONAL EXPERIENCE Professional Experience: Call Agent [For Citizens Disability](Outsource Global Technology Limited) Responds promptly to outbound and inbound calls effectively communicating product knowledge and benefits. Effectively acknowledge and address claimant’s concerns and objections. Develop and nurture relationships with leads to understand their needs for better service care.. Achieve and exceed weekly and monthly targets under KPI’s. Implementing upselling and cross-selling strategies to maximize sales opportunities. Collaborate with the team to share insights and best practices for achieving sales goals. Utilization of CRM softwares. Administrative Assistant [true], [Altadena,California] Intern Provided administrative support to the office, including managing correspondence, scheduling appointments, and organizing files. Assisted with data entry tasks and maintained accurate records of client information Coordinated meetings and appointments for team members, ensuring efficient use of time. Responded to phone and email inquiries from clients and directed them to the appropriate department for further assistance Collaborated with team members and supervisors to streamline processes and improve workflow efficiency, contributing to overall productivity and success. Email Appointment Setter [NPC] Generated leads and contacted potential clients via email to schedule appointments for sales representatives Managed email correspondence with prospects, providing information about products/services and answering inquiries Maintained an organized schedule of appointments using Mixmax, Yesware, Microsoft Outlook Calendar, Hubspot Achieved and consistently exceeded monthly appointment quotas EDUCATION Parasitology and Entomology June 2021 Nnamdi Azikiwe University, Awka Certification ALX Virtual Assistant