Lucimara Batalha de Sá, brazilian, single, living in São Paulo, Brazil.
e-mail:-- mobile: -
Awards Coordinator | Attendee
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Experience in marketing & communication, customer service, events and attendee for national and multinational
companies. Building quality relationships with clients, helping develop new and existing business.
Strategic planning with focus on company visibility and expansion of clients.
Management of production schedule, contracting and negotiating with suppliers and creating communication
materials.
Creative professional who appreciates challenges, excellent time-management skills, a self motivated team player
with the ability to multitask. Experienced in relating with people and brands.
Always eager to discover new ways to improve upon the work being done.
Works well under pressure and achieves targets.
Fluent English. Speaks Spanish.
Education and languages:
− Post-graduation in Business Management at FIA - Administration Institute Foundation, concluded in Dec/2015.
− Bachelor's degree in Business Administration with emphasis in International Trade at Sant'ana University and São
Paulo, in 1996.
Professional Experience:
Customer service and facilities coordinator | CAE South America Flight Training (freelancer - Ago/16 – Out/16
− Contracted to implement new projects in the area of facilities, in order to increase the quality of services provided to
the client.
− Hiring new suppliers, with lower cost and higher quality. In the period of 60 days, there was a reduction in the cost
of the cleaning contract by 28%, and by 64% in the contract with the transportation company.
− Customer service in the order book management, working with sales, logistics, planning and financial areas.
− Coordination of ads for targeted magazines, contact with advertising agency, preparation of briefing and actions of
endomarketing.
Production manager | Alexandre Won- Bespoke (freelancer) – Oct/15 – Dec/15
− Management of the production team and the assembly process of luxury pieces made exclusively for the high end
masculine market.
− Responsible for the purchase and collection of national and imported luxury cloths, quality assurance, revision of the
pieces and monitoring of the delivery to the client.
Coordinator, at creative awards department | Leo Burnett Tailor Made - July/08 – July/14
− Management of the agency’s participation in major awards shows of the creative advertising industry.
− Increased agency participation by 100 % in the awards shows, resulting in winning 22 Lions at the Cannes
International Festival of Creativity in 2014.
− Development of performance reports of the most awarded campaigns and customers.
− Planning and distribution of the general workload of entries department to ensure an even flow of production.
− Preparation of entry data for all festivals, to be published online, including proofreading and checking entries are
allocated correctly.
− Integration with the company's offices in Chicago (headquarters), Europe, Asia, United Arab Emirates, concerning
the internal creation program, with the main focus of electing the best campaigns of the customer portfolio.
− Responsible for liaising with various internal departments, for the development and delivery of projects.
Account service (freelancer) | FSB Comunicações - June/07 – August/07
− Hired to coordinate and produce a B2B event for 1.000 people in the IT segment, at WTC in São Paulo.
− Hiring third-party services, workshops leadership at the agency and at the client.
− Briefing distribution in the department of creative and production.
− Schedule management and budget design, programming structure, production of communication materials, hotsite,
distribution and handling invitations, press kits and gifts, event organization and post-event follow-up.
Customer Service Manager | Sanner Brazil - April/05 – Mai/07
− Responsible for the entire process of product sales and post-sales, customer service and team performance.
− Participation in the training program for the Customer Service department at the company's headquarters in
Bensheim, Germany.
− Business development activity in different countries: India, Israel and in South America.
− Results: an increase of 10% in sales, and distribution of products in the pharmaceutical segment.
− Market research, study of product portfolio and competitor analysis, measuring results through statistical reports
and analytical quality indicators.
Event Coordinator in the facilities department | Siemens Brazil - April/03 - March/05
− Management of rent meeting rooms, equipment, catering services, workspaces and also space for internal events.
Assisting the business units both locally and throughout Brazil.
− Implementation of an innovative platform for the event requests, aiming at the profitability of the business, and the
increase in the quality of customer satisfaction. Working with IT department.
− With the implementation of the new platform, there was significant reduction in complains by 25% and a 30%
increase in the volume of events and long-term customer commitment.
− Leadership and training of teams at all sites.
− Development of motivational actions and internal marketing. Hiring and negotiating with suppliers.
− Research distribution to assess customer satisfaction index, following the continuous improvement processes.
Marketing Analyst – Instituto Ayrton Senna - January/99 - March/03
− Follow up licensing of Senna products (watches, pens, bikes, shirts, glasses), Senninha (clothing, shoes, school
supplies, Senninha´s doll), and the image of the motor racing driver Ayrton Senna.
− Attending and organization the first exhibition of the driver Ayrton Senna’s project, held in Ibirapuera Park in 2001.
The event hosted more than 40,000 visitors.
− Significant increase in sales of products from Senna’s brand, little Senninha and Ayrton Senna´s image, during and
after the event.
− Providing royalties reports and product sales, support of the local licensees, and also those in Europe, Asia, and
North America.
− Organization of trade fairs and events.
Additional information: Courses and Lectures
- Workshop on Social Media, Mobile Retail & Multichannel Attribution – July 2015
- Lecture "Volunteering and Social Transformation" - Volunteer Center of São Paulo / March 2015
- Marketing / ESPM – 2005
- Fundamental concepts of TV– IBOPE
- Media Basics – Media Group in São Paulo
- Lecture “CRM’s impact on organizations” - AHK Chamber of commerce Brazil Germany
- Strategic Planning for Marketing / Competitive Intelligence – AHK Chamber of commerce Brazil Germany
- Lecture on Relationship Marketing – Yassaka Consultoria
- Marketing Services / Enterprise Events Organization– ESPM
- Internal Events organization– ABERJE
January/2017
