Lucian-Alex Coseru

Curriculum vitae PERSONAL INFORMATION Lucian - Alex Coseru Skovvej, 6400 Sønderborg (Denmark) (--linkedin.com/in/lucian-alex-coseru github.com/Lucian-Alex Sex Male | Date of birth 21 Jul 1992 | Nationality Romanian WORK EXPERIENCE 10 Apr 2018–17 Aug 2018 IT Support Specialist - LAMP Calirom S.R.L., Cluj-Napoca (Romania) calirom.ro/en The company develops building & room management systems, from the electronics to IT infrastructure and the desktop/mobile app. The system provides access control, light-temperature optimization and safety alarms. My team was tasked with providing IT support in day/night shifts to over 180 business clients in Romania and Bulgaria, 70% being 5 and 4-star hotels, and the rest hospitals, offices, restaurants, aqua parks. I took initiative by creating a large, easy to comprehend documentation on issue solving, using my skills in LAMP, SQA and diagrams. This resulted in greater workflow efficiency and reduced onboarding time of new support hires from 14 days to 10. I also reorganized tickets in the CRM and Asana for the CEO to more easily assess the sales potential of future clients' requests. My daily responsibilities: ▪ provide remote IT support via telephone and perform troubleshooting (via TeamViewer/VPN, PuTTy) of the: Linux server, MySQL database, serial/Ethernet interfaces, microcontrollers, RFID readers, sensors. Greatly enhanced my skills in Bash commands, MySQL queries, script editing, basic networking (TCP/IP) and electronics diagnosis (Config Tool, USR V-COM) ▪ install Cloud Recovery feature: back-up the client server's data into cloud. Extensively used Bash, especially the crontab feature for scheduling transfers at specific time intervals and modified PHP scripts ▪ be a link in the management- international partners communication during on-site installation, help in de-escalation of critical situations during first launch in the largest hotel resorts ▪ decide upon scheduling on-site maintenance and remote-assist partners 15 Jan 2018–6 Apr 2018 Outbound call-center sales consultant Express Learning, Cluj-Napoca (Romania) expresslearning.ro Worked in a high-volume call-center making +70 calls/day. I started closing sales right from the 4th day. The company offered 3 types of interactive training sessions (law, documentation, SEAP/SICAP platform) on public purchase deals + customized on-demand courses. Our leads were managers either from contracting authorities or privately-owned companies. Also got trained by sales trainer Eusebiu Burcas. Responsibilities: ▪ cold-call leads and communicate excellently to discover their needs ▪ explore the hierarchy and discuss with accountants, HR managers, CEOs, school directors or mayors. Build rapport with at least one stakeholder to facilitate a deal ▪ recommend the suitable package to the right person(s) and then handle objections concerning ▪ opportunity, budget and schedule. Debate, negotiate and convince the decision-makers. ▪ close the sale and offer customer support to clients during training, document the calls into the VTiger CRM and do data-entry like billing and filling out forms Page 1 / 3 Curriculum vitae Jul 2016–Dec 2017 Lucian - Alex Coseru Transcriptionist and Subtitles Editor (Remote) GoTranscript (Scotland) gotranscript.com I transcribed conversations in various English accents from audio to text full/clean verbatim files. For subtitles, I formatted text files to sync with video in Aegisub. I improved my attention to detail and proofreading. 1 Apr 2013–20 Sep 2013 Architecture Draftsman and Assistant (Internship) Hausplan Studio S.R.L. 14A Rudului Street, Ploiesti, Prahova, Ploiesti (Romania) hausplan.ro I was given minor tasks around small to medium-size projects: mainly expansions of buildings, maintenance repairs, or demolition. Worked on approx. 12 projects over 6 months. Responsibilities: ▪ Create 3D models in ArchiCAD based on achitects' first sketches or from existing measurements ▪ Provide clients with short explanations and technical information and filling out necessary legal forms EDUCATION AND TRAINING 1 Jul 2019–Present Microsoft Professional Program for Entry Level Software Development edX - Microsoft MOOCs academy.microsoft.com/en-us/tracks/entry-level-software-development/ 22 Aug 2018–Present Bachelor of Science in Innovation and Business (Mechatronics Engineering) University of Southern Denmark - Campus Sønderborg (Denmark) sdu.dk/en/uddannelse/bachelor/innovation_and_business Societies: Marketing Lead (volunteer) for Model United Nations - I devised the- strategy for getting more students involved in our debate & diplomacy forum Interdisciplinary BSc. built upon 3 major fields: mechatronics engineering, innovation management and business development & entrepreneurship. Within engineering, I have chosen to focus on embedded software and IoT. Skills in all 3 areas have to be employed during group semester projects often done in collaboration with Danish companies. ▪ Second semester project: I worked in a team of 4 on a multi-type sensor system demanded by Kompan A/S, world leader in playground manufacturing. The Arduino-based prototype is comprised of a network of 6 sensor units and 7 radio transceivers (nRF24L01+) whose data is stored and plotted in a VBA-customized Excel file. 24 May 2019–Present Machine Learning Course Coursera coursera.org/learn/machine-learning Focused on efficiently applying supervised and unsupervised machine learning algorithms in prototypes via Matlab and Octave. Feb 2017–Dec 2017 Software Development Programme LINK Academy, Bucharest (Romania) link-academy.com Beginner-level course in software development and main OOP languages. I primarily did full-stack web dev (WAMP bundle) and created several small-scale non-SPA projects using: ▪ HTML5, CSS3, JavaScript, jQuery Page 2 / 3 Curriculum vitae Lucian - Alex Coseru ▪ PHP, C#, WPF ▪ MySQL, SQL Server Aug 2016–Dec 2016 Certification for Software Quality Assurance and Testing QA Tutor Course by Roman Savin (United States) qatutor.com SQA interactive course developed by a Paypal QA manager focused on efficient manual testing and QA best practices in an entrepreneurial context. I executed my test cases and documented bugs in a "sandbox" e-commerce website to. It covered: ▪ Black box techniques, New feature & Regression testing ▪ Test suites/cases, Test plan, Documentation & Defect Tracking ▪ Maintainability and Test Automation of Regression Testing Supplementary: "Pragmatic Software Testing" by Rex Black, former ISTQB president. Advanced coursebook covering: ▪ Test Strategies and Design, Advanced behavioral & structural testing + Exercises, Quality Risk Analysis, Risk-based & Static testing ▪ Marketing and System Requirements Documents 15 Sep 2007–1 Jun 2011 Baccalaureate Diploma EQF level 4 National High School "Mihai Viteazul" of Ploiesti, Ploiesti (Romania) cnmv.ploiesti.roedu.net Sciences curriculum with special emphasis on: ▪ Mathematics and computer programming. Especially intensive C++ functional/procedural programming (10h/week: school + private tutoring). Scored 9.30/10 at the final exam. ▪ Intensive English classes. Competed in language contests (best at argumentative essays) at city and county level:- ▪ French as secondary foreign language 1 Oct 2011–25 Oct 2015 Pursued B.A. in Architecture Faculty of Architecture and Urban Planning, Technical University of Cluj-Napoca, ClujNapoca (Romania) fau.utcluj.ro ▪ Architecture design, urban planning and structural engineering ▪ 3D modeling - rendering: ArchiCAD, AutoCAD, Abvent Artlantis ▪ Foreign language: French PERSONAL SKILLS Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 French B1 B2 A2 A2 B1 Danish A1 A1 A1 A1 A1 C2 Cambridge ESOL: Certificate in Advanced English - June 2010 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Driving licence B Page 3 / 3