Lucia Villarino

Summary Lucia Villarino Senior Talent Acquisition and HRBP with more than 12 years of experience. HRIS management and implementations. Skill Highlights • Proactive • Problem solver • Team player • Empathic • Results oriented • Resolute Experience Connectis ICT Services S.A (Getronics Group), Buenos Aires Talent Acquisition/HRBP - 09/2019 to 04/2022 Talent Acquisition Responsible for IT profiles    Contact  Ramos Mejía, Buenos Aires, Argentina +54 --linkedin.com/in/lucia-villarino HRBP / HRIS LATAM – 08/2018 to 09/2019 Argentina’s local HRBP as well of part of a global HRIS group managing Workday and SAP Implementation, testing and support   Languages Spanish – Native English – C2 German – A2 Work in End-to-End recruiting process. I’ve managed complex and high demanded profiles. Successfully implemented the Onboarding and Off boarding processes. I’ve made a fluid network with managers and commercial teams to be up to date with the Operations needs      I’ve been responsible for maintaining personnel records and escalate issues regarding Active Directory and SAP for Argentina and Brazil. I’ve created guidelines, training material and sessions to HR members in Latam. I’ve managed regional test cases through Mantis and Service Now I’ve design, planned and structured the Internal and External Communications. Managed Institutional Relations with NGOs and Universities Created and carried on English leveling tests for candidates Renewed the internal Newsletter and administrated the corporate website on the Liferay and Wix Platform. Lucia Villarino IT Talent Acquisition - Mkt and Communications - 09/2010 to 08/2018 Talent Acquisition Responsible for IT profiles      Courses and Seminars 2004 – 2008 German Course in Lenguas Vivas Juan Ramon Fernandez Institute and Goethe Institute 2012 IT Profiles Recruiting Capacitarte UBA 2017 Emotional Intelligence, a key aspect in the Employment Interview Capacitarte UBA Proficiency Talent Management Communication Compensation and Benefits Relationship building Digital Tools Databases Social Media Work in End-to-End recruiting process I’ve design, planned and structured the Internal and External Communications. Managed Institutional Relations with NGOs and Universities Created and carried on English leveling tests for candidates Renewed the internal Newsletter and administrated the corporate website on the Liferay and Wix Platform Teletech Argentina, Buenos Aires Back Office – 01/2008 to 05/2010 Back Office in bilingual technical support project for Best Buy US.    I managed the Performance and Compensations analysis, metrics and reports for payroll Made the full control of absences and time keeping. I administrated the creation of agent users and credentials. Trainer – 11/2007 to 01/2008 I was included in the Training team for new employees in the Best Buy Project. Contents were:     Product, resolution forms and manuals. Customer Care. Metrics, SLA. Quality Assurance Technical Support - Help Desk - 10/2006 to 11/2007 Desk Support in Best Buy project. Support mp3 technology for US customers.  I would handle the tickets of software and hardware issues related to mp3 players and compatible software in Windows and Mac Ethical Practice Education Bachelor’s Degree in Visual Arts (incomplete) Instituto Universitario Nacional de Arte Buenos Aires, Argentina