Lucia Chinenye

- LUCIA CHINENYE NDUBUISI WEBSITE : Linkedin PORTFOLIO: Portfolio EXECUTIVE VIRTUAL ASSISTANT PROFESSIONAL SUMMARY Dynamic and motivated professional with 5+ years experience in virtual assistance, customer support and administrative. Skilled in providing executive support, managing calendars/email, managing schedules, travel arrangements, conducting research online, data entry/expense tracking, coordinating projects, and ensuring a high level of customer service. Skilled at using contemporary tools for process optimization, and workflow management SKILLS: ● ● ● ● ● ● ● ● ● Calendar & Email Management Research & Data Analysis Organizing & Prioritizing tasks Workflow Automation Training & Onboarding CRM Management (HubSpot, Freshdesk Zendesk) Incredible Communication Abilities Strategic Problem-Solving Proficient in task management tools such as Trello, ClickUp, and Apollo.io WORK HISTORY Research Administrator (Volunteer) 10 / 2024 to Current ATC Foundation, England ● ● ● ● ● Conducted in-depth research to support educational programs,community development, and donor partnerships. Organized and managed research data to ensure accessibility and accuracy. Summarized findings in reports and presentations to aid strategic decision-making. Maintained databases with accurate data entry to enhance operational efficiency. Supported team administration, including scheduling meetings, document management, and filing. Customer Support Specialist Visa Petroleum Company | 02/ 2019 to 10/2024 ● ● ● ● Managed appointment scheduling, achieving a 75% on-time rate for customer interactions. Responded to customer inquiries across channels,such as email, phone, live chat, and social media platforms maintaining a <2-minute response time and 30% first-contact resolution rate. Gathered and analyzed customer feedback to drive service improvements, increasing customer satisfaction scores. Provided product demonstrations and onboarding for new customers, ensuring a seamless experience. Administrative Assistant Cliff Crown Bureau De Change & Animo Foreign Exchange Venture | Feb 2018 to Nov 2020 ● ● ● ● Spearheaded process improvements, reducing administrative workload by 20%. Conducted thorough analysis of travel data, pinpointing inefficiencies and recommending changes that improved booking accuracy by 40%; implemented these changes across the department, enhancing satisfaction with travel experiences. Facilitated inter-departmental communications, improving workflow efficiency by 15%. Supported audit preparation, achieving a 90% compliance rating during inspections. EDUCATION National Open University BSc, Computer Science, 02/2018 CERTIFICATIONS & TRAINING ● ● ● ● ● ● Virtual Assistant Professional Certification (DEXA) Digital Witch IT Support Training In Demand Tech Skills Virtual Assistant Professional Certification (alx-Africa) Customer Success Fundamentals (CustomerSuccessU) Introduction to HubSpot CRM (Coursera) Diploma in Computer Science (Skye Base Computer) TOOLS & TECHNOLOGIES Project Management: Asana, ClickUp, Trello, Monday.com Communication: Slack, Zoom, Loom, Intercom CRM & Support: Freshdesk, HubSpot, Zendesk, Zoho, GoHigh Level Automation & Scheduling: Zapier, Calendly, PickTime Office Suites: Google Workspace, Microsoft Office