Lucasse Meris Pambou

Experienced Technical Support Engineer with 8+ years of experience in providing enterprise-level assistance to clients in person and remotely. Proficient in diagnosing and troubleshooting software and hardware problems, resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. Skilled in researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. Committed to providing timely and accurate solutions to customers’ technical problems through effective communication and a proactive approach to troubleshooting.