Lucas De Souza Campos

Lucas de Souza Campos Toronto, Ontario, Canada Professional Summary Business Systems Analyst and QA Consultant with over 7 years of experience in CRM systems, Salesforce platforms, and regulatory-compliant projects. Proven track record in analyzing complex data, gathering and translating business requirements into actionable solutions, and leading testing efforts in Agile environments. Skilled in SQL-based validation, functional and UAT testing, and end-to-end project support. Strong communication and collaboration abilities across technical and business teams. Core Skills • Business Requirements Gathering & Documentation • SQL Data Analysis & Test Validation • Agile / Scrum / Zephyr / Azure DevOps • Functional, Regression, SIT & UAT Testing • Salesforce CRM, Marketing Cloud, Commerce Cloud • Boomi Integration & MySQL Workbench • User Stories & Acceptance Criteria • Test Case Design & Defect Management Professional Experience Salesforce Quality Assurance | BDO Canada Oakville, ON | Sep 2024 – Jun 2025 • Partnered with stakeholders to gather, clarify, and document business requirements across Salesforce Core, Marketing Cloud, and Commerce Cloud platforms. • Supported end-to-end delivery by translating business needs into user stories and acceptance criteria, and validating that solutions met intended outcomes. • Analyzed data flows between Salesforce and Boomi using MySQL Workbench to ensure system alignment and operational integrity. • Participated in Agile ceremonies, provided functional input during sprint planning, and collaborated with developers to refine and deliver solutions. QA Analyst | Quad Infotech Inc. Toronto, ON | Jun 2022 - Sep 2024 • Analyzed business requirements and translated them into clear functional specifications in Agile sprints, supporting cross-functional delivery. • Collaborated with developers and business teams to ensure alignment between technical solutions and business needs. • Collaborated with developers and business teams to ensure alignment between technical solutions and business needs. • Contributed to reducing production issues by proactively identifying process inefficiencies and recommending improvements. Salesforce Business Analyst / QA Engineer | Check21.com Remote | Nov 2020 – Jun 2022 • Analyzed business requirements and supported Salesforce implementations across the SDLC. • Worked in Agile sprints, managing user stories and collaborating with cross-functional teams. • Led requirement elicitation and documentation for enhancements to financial processing systems, supporting end-to-end delivery in a high-volume ($450M+) environment. • Produced test execution and defect summary reports for business stakeholders. CRM/ERP Integration QA Analyst | K2 Partnering Solutions Remote | Mar 2018 – Oct 2019 • Analyzed integration requirements between Salesforce and SAP Business One, validating API responses and JSON payloads using Postman. • Collaborated with business and technical teams to align financial data flows, reducing report generation time by 30%. • Contributed to the stabilization of Salesforce-SAP systems, achieving a 99% reduction in outages through proactive assessment and coordination. • Reviewed functional specifications and participated in Agile ceremonies, supporting backlog refinement, task breakdowns, and sprint planning via Jira. • Assisted in enhancing legacy systems and supporting end-to-end testing for platform integrations. Education • Post-Graduation, Project Management – Sault College of Applied Arts and Technology • Certificate, Business Administration – Toronto School of Management • Bachelor's degree, Accounting – Estacio de Sá University Certifications • Salesforce Certified Business Analyst • Salesforce Certified Administrator • Salesforce Certified Associate • Salesforce Certified AI Associate • Agile - ASTQB - ISTQB (U.S.) • Certified Tester - ASTQB - ISTQB (U.S.) • Salesforce Business Analyst Accelerator Workshop