Luc Sanchez

I have over 4 years of professional work experience in customer support and administrative roles, handling calls, emails, data entry, and system-based tasks. Most of my experience comes from working with U.S. based customers in fast-paced, process-driven environments that require accuracy, consistency, and professionalism. I am comfortable managing multiple responsibilities at the same time while maintaining attention to detail and delivering quality work.

I worked for Sprint and T-Mobile 2020 to 2023 as a Customer Service Representative, where I handled high-volume inbound calls from U.S. customers on a daily basis. My responsibilities included account management, billing and payment concerns, device and service troubleshooting, plan changes, upgrades, and cancellations. I also handled proper documentation of each interaction and followed strict step-by-step procedures while meeting quality, compliance, and productivity metrics. In this role, I regularly switched between multiple systems at the same time, managed customer queues efficiently, and made sure issues were resolved correctly without sacrificing accuracy or customer experience. Working in this environment taught me to stay organized, prioritize tasks effectively, and remain calm under pressure.

Currently, I work as a Phone Banker at Wells Fargo 2025 to present, supporting U.S. customers with various banking-related inquiries. This includes assisting with account questions, transactions, card-related concerns, and general banking support while following security and verification processes. This role further strengthened my attention to detail, compliance awareness, and professional communication skills. I regularly handle sensitive customer information, follow banking policies and procedures, and ensure all actions and notes are properly documented. I focus on completing tasks correctly rather than rushing, especially in situations where accuracy and compliance are critical.

Alongside my call-based experience, I also provide virtual assistance and administrative support. My tasks include email handling, data entry, basic reporting, updating records, and supporting daily administrative needs. I am highly organized, dependable, and comfortable handling repetitive tasks and structured workflows. I manage my time well, stay organized, and can handle a high volume of work without getting overwhelmed.

My core skills include:

• Customer support (calls and email)
• Virtual assistance and administrative support
• Data entry and documentation
• Time management and task organization
• CRM and multi-system navigation

I am looking for long-term remote work where I can support clients with reliable, detail-oriented assistance, strong work ethic, and consistent performance. I enjoy contributing to a team or supporting clients independently, and I take pride in completing tasks efficiently and accurately while maintaining professionalism in all interactions.