Lubomir Glova

LUBOMIR GLOVA Cincinnati, OH 45202 | - |- Professional Summary Experienced Field Service Engineer with over 5 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits and implementing efficiency into all projects. Skills Troubleshooting problems Documenting activities Configuring equipment Educating customers Repairing systems Installing devices Project management Technical support Strategic planning Driver's License Work History Lead Field Service Technician Sep 2017 - Current Nautilus Hyosung America Inc. Cincinnati, OH Coordinated installation of all new machines and preventative maintenance of existing machines Diagnosed and resolved complex mechanical problems Worked with Account Managers to resolve machine problems, improve operations and provide exceptional customer service Managed team performance by training, mentoring and motivating employees Improved rate of resolved trouble tickets by implementing standard processes for techs to use Data Entry Technician Jan 2014 - Aug 2017 Reliance Standard Life Insurance Company Philadelphia, PA Transcribed data after verifying information to deliver projects with 99% accuracy Input client information into spreadsheets and company database to provide leaders with quick access to essential client data Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity Print Shop Manager Jan 2012 - Dec 2013 Minuteman Press Philadelphia, PA Monitored team progress to complete projects within deadlines, including large print jobs and rush orders Managed quality control and maintained high level of customer satisfaction Troubleshooted problems with equipment, devices or products Education Associate of Arts: Graphic Design Anthem Institute - Philadelphia Jun 2011 Philadelphia, PA