Luarlen Delos Santos

I am a highly motivated Customer Service and Virtual Assistant Professional with 7 years of experience, including 3 years in the BPO industry. Throughout my career, I have worked with diverse clients and industries, which has allowed me to develop excellent communication, problem-solving, and organizational skills. I specialize in providing customer support through inbound and outbound calls, live chat, and email, as well as handling back-office tasks that ensure smooth business operations. My approach is always customer-first, focusing on building rapport, resolving concerns efficiently, and creating a positive experience with every interaction.

In addition to customer service, I have strong experience as a Virtual Assistant. I have managed a variety of administrative responsibilities such as scheduling, calendar management, email correspondence, data entry, and client coordination. I am proficient in using different tools and platforms to organize tasks, streamline processes, and provide reliable support to business owners and teams. This combination of customer service expertise and virtual assistance allows me to adapt to different roles and responsibilities, providing comprehensive support to clients.

I am fluent in English, both written and spoken, and capable of typing over 70 words per minute with accuracy. These skills allow me to handle multiple conversations at once while maintaining speed and professionalism. I am also confident in upselling products and services when needed, balancing customer satisfaction with business growth. My ability to multitask, stay detail-oriented, and adapt quickly has been key to my success in fast-paced and dynamic environments.

What sets me apart is my reliability and commitment to excellence. I maintain a stable technical setup with fast internet, have the flexibility to work night shifts to support USA-based clients, and consistently strive to exceed expectations. I take pride in being dependable, adaptable, and solutions-oriented, ensuring that I provide not only support but also value to the businesses I work with.

Overall, I bring a blend of customer service expertise, virtual assistance skills, and a strong work ethic. My goal is always to support clients and their customers in the best way possible—delivering efficient service, building positive relationships, and helping businesses grow.