Lu Vetra (Lulu) Miles

Program Coordinator Objective Lulu Miles Experience Provide coordination in the form of corresponding with parties, attorneys, judges, and bailiffs as necessary. I am highly proficient in Microsoft Office Suite, interfaces, and other software programs. I am an experienced conference and meeting manager. I have successfully launched the first annual accolade gifting for panel attorneys for their volunteerism. I have worked over 13 years with all levels of staff to include judges, bailiffs, attorneys, directors, managers, and members of the public from various backgrounds. October 2019 - Present Program Coordinator King County Superior Court, Administration Plan and manage a panel of 80 volunteer attorneys for the Volunteer Settlement Conference Program. Compiled, recorded, and presented end of year statistical report for Chief Judge, Family Law Director, and direct Supervisor for budget planning for upcoming year. Provides reservations for Judges, attorneys, and parties for fulfillment of Alternate Dispute Resolution deadline per court ordered case schedules. Accepts new panel attorneys with application, welcome letter, and new rotation when applicable. Creates all correspondence for settlement conference records, panel directory, annual rotations, and revises program website when necessary. Provides voiceover work for King County Law Library Services updates. November 2018 – September 2019 Customer Service Assistant King County Superior Court, Criminal Performed high volume data entry into the KCMS case management system in busy courtroom setting, while taking request from attorneys and other court staff. Ordered in-custody defendants from jail for various court appearances. Ran daily, weekly reports and revised court calendars daily with current data. Provided information to all public and communicated effectively with attorneys, court staff and judges. Responded promptly to police agencies for warrant request for Judge’s responses and signatures. Page 1 of 2 – Miles, Lulu Experience September 2016 – November 2018 Senior Administrative Assistant Seattle University, Center for Community Engagement Supervised students, approved timesheets, and schedules. Onboarding and exiting new employees, maintained spreadsheets and reports. Coordinated Executive Committee with meetings and Annual Seattle University Youth Initiative Luncheon. April 2016 – September 2016 Transit Customer Information Specialist King County METRO Provided travel plans for customers desiring city and suburban travel directions by means of transit, incorporated route distances and calculate intermediate arrival times. Answered questions on transfer privileges and fare rates. Received calls about persons and articles lost on transit vehicles and attempted to locate lost articles. July 2008 – August 2015 Administrative Specialist II King County, Department of Public Defense, formally Office of Public Defense Provided specialized technical program-specific criminal information to defendants, attorneys, and the public over the telephone and in person. Handled confidential, sensitive, and volatile situations. Established and maintained data searches through paper and computer files, which including spreadsheets and customized database applications. Entered and obtained information through HOMER, SCOMIS, Discus and KC Script (formally ECR). Entered Assigned Counsel Billings and Expert Services on a daily basis within HOMER. Skills • Communication • Customer Relations • Organization • Problem solving • Project management • Microsoft Teams Office /Teams / Word, Excel, Publisher Interests Contact: - I enjoy learning new software programs and voice over work. - Page 2 of 2 – Miles, Lulu