Lovleen Yadav

 Curriculum Vitae LOVLEEN YADAV H.NO.193/A, BEHIND PANCHAYAT GHAR V.P.O. TIHAR BAGRU,DISTT. SONIPAT, HARYANA .PIN NO.131022. Cell: -; - E-mail:-Summary High-energy Admin Executive cum Front Office Head focused on promoting Staff and customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Dedicated Manager offering more than years in the hospitality industry, as well as in-depth knowledge of Front Office. Energetic Admin Executive motivated to deliver superior service to every guest. Drives company growth through [Action] and [Action].Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over Six years in the hospitality industry. Admin Executive cum Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase staff and guest satisfaction and comfort. Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in [Software Program]. Highlights Operating Vendor Portal of Amazon and Flipkart for Payments and Invoice settlemnents Windows, Microsoft Office, Mails and (IDS, GALILEO, FIDELIO),Star Link (Bio- Metric) software Exceptional Customer Service; Exceptional Communicator Fluent in English Fluent in English Speaking Complex problem solving Superb interpersonal skills Staff motivating and training Cash handling; Conflict resolution Reliable; VIP Service Specialist Professional Experience 1. Presently Working with LT Foods. Ltd. ,Bahalgarh, Sonipat as an Sales Executive in Domestic Sales – Modern Retail Vertical from Aug’20 till now. Roles and Responsibility:- Raising tickets for PPV and PQV post every supply happened at AMAZON.  Uploading pay slip post of every supply at FLIPKART. New account cold calling, lead generation and Prospect making. Prepares PO tracking for CNC formats. Doing additional work as and when required are some add ons. 2. Worked with Nature – Bio Foods Ltd. (A wholly Subsidiary of LT Foods. Ltd.), Kumaspur, Sonipat as an Admin cum Front Office Executive from Jan’17 till June’20 Roles and Responsibility:-EPABX System Courier Disbursement / Internal Mail Daak),Guest Hospitality, Meeting Room Bookings, Lunch Arrangements, CRF Requisition Processing, Petty Cash Handling, Office Supplies Arrangement, Bouquet / Cake arrangements , Housekeeping Management, Hotel / Flight / Train/Cab Bookings, , Attending Visitors Gate pass issuance, Frequents Email Formats, Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals, Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner, Attending queries of Staff and escalating it to concerned department, Check Daily Mails, Placement of letters, Scanning and Drafting Important Letters, Also need to help HR for official work, General office maintenance are some add ons. 3. Worked with Kite Little Genius School in Sonipat for 1 year as an Admin Executive.(April’2015 to Aprik’2016) Roles and Responsibility:- Produced excellent customer service scores and well trained staff by focusing on management from the lobby, Led the rollout of new Collaborated with staff in development of various initiatives designed to assist in meeting goals regarding education system, Mentored and developed all members of staff. Assisted 3 members of staff in obtaining positions of greater responsibility, Consistently achieved budgeted financial goals while maintaining consistent service standards, Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner, Supervised a staff of 10 members of school service employee, Ensured all employees were properly trained, knowledgeable and provided excellent guest service, Assisted with the daily administrative duties of the hotel, Responsible for staff understanding and compliance with medical protocols, risk management and safety, Reconcile the daily cash log ,All other duties as assigned by the Director, Keeping a track of incoming and outgoing couriers, Maintaining stationary and attendance registers, Public dealing, Waling visitors, Taking care of all the correspondence, Check Daily Mails, Purchase entry in Registers, Scanning and Drafting Important Letters, Customer handling, Courier & stationary management can be add on, Distribution of birthday gift, pantry and housekeeping management. General office maintenance are some add ons. 4. Worked with Della Resort in Lonavala for1 year as an Assistant Front Office Manager.(June’2011 to May’2012)Roles and Responsibility:-Produced excellent customer service scores and well trained staff by focusing on management from the lobby, Led the rollout of new Renaissance brand initiatives, including FOH training, and ensured compliance, Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals, Mentored and developed all members of staff, Assisted 20 members of staff in obtaining positions of greater responsibility, Consistently achieved budgeted financial goals while maintaining consistent service standards, Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner, Supervised a staff of 20 members of Front Office guest service employee, Ensured all employees were properly trained, knowledgeable and provided excellent guest service, Assisted with the daily administrative duties of the hotel, Responsible for staff understanding and compliance with medical protocols, risk management and safety, Reconcile the daily cash log and night audit reports, Assist in MIS Work, Public dealing, Waling visitors, Taking care of all the correspondence, Attending queries and escalating it to concerned department, 5. Worked with Hotel YOGI EXECUTIVE in Navi Mumbai for 2 Years Duty Manager. (June’2009 to May’2011).Roles and Responsibility:-Produced excellent customer service scores and well trained staff by focusing on management from the lobby; Led the rollout of new Renaissance brand initiatives, including FOH training, Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals; Mentored and developed all members of staff, assisted 5 members in obtaining positions of greater responsibility; Consistently achieved budgeted financial goals while maintaining consistent service standards; Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner; Supervised a staff of 15 in Front Office for guest service employee; Ensured all employees were properly trained, knowledgeable and provided excellent guest service; Assisted with the daily administrative duties of the hotel; Responsible for staff understanding and compliance with medical protocols, risk management and safety; Reconcile the daily cash log and night audit report; All other duties as assigned by the General Manager; Performed the duties of revenue manager and reservations manager; Assist in MIS Work; Keeping a track of incoming and outgoing couriers, Maintaining stationary and attendance registers, Public dealing, Waling visitors, Taking care of all the correspondence, Attending queries and escalating it to concerned department, Looking into follow ups, Check daily Mails, Customer handling. 6. Worked with TAJ CHANDELA KHAJURAHO in Madhya Pradesh as a Admin Executive cum GRE in FRONT OFFICE for 2Years & 6 Months. (From Nov’2006 to May’2009) Roles and Responsibility:-Produced excellent customer service scores and well trained staff by focusing on management from the lobby, Led the rollout of new Renaissance brand initiatives, including FOH training, and ensured compliance; Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals, Assist and developed all members of staff, in obtaining positions of greater responsibility, Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner; Assist the front office staff for guest service employee, Assist Admin. to ensured all employees were properly trained, knowledgeable and provided excellent guest service. Assisted with the daily administrative duties of the hotel. Responsible for staff understanding and compliance with medical protocols, risk management and safety, Reconcile the daily cash log and responsibility night audit report, All other duties as assigned by the General Manager& FOM; Performed the duties of FOE, Responding to incoming and outgoing calls; Assist in MIS Work; Public dealing, Waling visitors, Attending queries and escalating it to concerned department, Maintaining all office files, Looking into follow ups, Check daily Mails, Purchase Requisition, Customer handling. Academic Qualification Board/University Year of Passing Percentage Diploma FRANKFINN INSTITUTE OF AIR HOSTESS TRAINNING in Aviation Hotel Management, Travel & Tourism and Ticketing. 2005 92% Graduation M.D.U. University, Rohtak 2008 69% Higher Secondary C.B.S.E Board 2002 65% Senior Secondary National Open school 2005 69% Personal Details Date of Birth: 18th May, 1985 Sex: Female Marital Status: Married Language(s) : English & Hindi Husband Name: Sh.Vinod Yadav Hobbies : Listening music, web browsing, entertaining my son with attractive activities. References Mr. Dillip Mudra Mr. Sanjeev Gupta Operation manager India North Zone Head Hotel Yogi Executive LT Foods LTD Vashi, Mumbai Gurgaon, Haryana Cell No. - Cell No- Email: -- Email- Place: Sonipat (LOVLEEN YADAV)