Lovilyn Estalani

Lovilyn Estalani O P E R AT I O N S M A N AG E R T R AC K T R A I N E E --130 Diamond St., Shapel Homes, Habay 1 Bacoor Cavite ABOUT ME An inspiring leader with a strong background in team development and a solid reputa on for assessing business needs and driving excep onal customer sa sfac on. WORK EXPERIENCE SKILLS Team management Opera ons Manager Track Trainee SITEL Phils. Corpora on / Jun 2019 - Jan 2021 -Directed day-to-day opera ons focusing on key metric business metrics -Evaluated upcoming program plans to forecast expected resource needs and presented to external clients Communica ons Process improvement Team Leader (Coach) SITEL Phils. Corpora on / Jun 2013 - Jun 2019 -Led team of 16 members while providing excellent customer service -Provided weekly and daily coaching and feedback to each team members to reach client goals and metrics PERSONAL D E TA I L S Subject Ma er Expert/Process Specialist Date of birth -Mentored newbies during their nes ng period and developed their product knowledge SITEL Phils. Corpora on / Jun 2011 - Jun 2013 11/29/1987 Na onality Filipino Marital status Single Inbound Sales Representa ve SITEL Phils. Corpora on / Jun 2010 - Jun 2011 -Handled inbound calls offering payment protec on program for their credit cards E D U C AT I O N Undergraduate AMA Computer Learning Center / 2008 Computer System Design and Programming