Loveth

 LOVETH CHIDINMA OKOJI Abia state, Nigeria - -PROFESSIONAL SUMMARY____ Dynamic and seasoned customer service professional with over 4 years of experience in dynamic and fast growing environments. Demonstrated ability to handle customer customer inquiries, resolve issues and ensure satisfaction through personalized service delivery. Skilled in building strong relationships and adapting to evolving customer needs, resulting in increased customer loyalty and retention. Proficient in communication and problem solving skills to enhance customer experience and company growth. Experienced in CRM tools,google suites, and administrative support tools. Committed to delivering excellence in customer service and satisfaction. SKILLS______ Customer service Problem solving Email /chat support Team collaboration Troubleshooting Call docuementation Effective communication CRM Tools(Hubspot,freshdesk,trello,monday.com) WORK HISTORY 02/2018 to 12/ 2021 Customer Support Officer Indomie House Enterprises—Aba, Abia state Greets and assists customers upon arrival, providing a high level personalize service in product selection . Builds a relationship with customers to closely understand their needs and appreciated service delivery. Provides outstanding assistance to over 1200 customers over the years, contributing to a 25%increase in positive customer review through a customer centered appoarch. Plays a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaints by 10% 01/2022_02/2024 Admin/frontdesk officer Phonersis Creche Academy Uyo Akwa Ibom State Greeted parents and visitors in a friendly and professional manner Managed phone calls, emails and general enquiries Maintained accurate records of children attendance and pickup Handled fee payments,invoice and billing Built strong relationships with parents,children and staff Maintain confidentiality in handling sensitive information 03/2024 still current Volunteering Experience Moniepoint Account Awareness Providing excellent customers service to students and stakeholders addressing inquires and resolving issues Maintaining an accurate database of customer information Assist in the planning and coordination of events related e-learning programs and other organization activities. EDUCATION____ 2016 National Diploma: Mass communication University of Uyo_ Akwa Ibom State, Nigeria TRAINING Introduction to I T Customer service training on coursera website.