Loveth Ikeh
Virtual Assistant | Customer support specialist | Executive Support Specialist
📧-| 📱 - | 📍 Lagos, Nigeria
🔗 LinkedIn: https://www.linkedin.com/in/loveth-onyinyechi-ikeh | 💼 Portfolio: [Available upon
request]
PROFESSIONAL SUMMARY
Proactive and highly organized Executive Virtual Assistant and Customer Support Specialist
with over 2+ years of experience helping entrepreneurs and small businesses save time,
improve client satisfaction, and drive growth. Expert in inbox and calendar management, CRM
systems, customer support platforms, and simple workflow automation. Proven ability to reduce
administrative workload by up to 50% while delivering faster, more reliable client responses.
Skilled in leveraging a wide range of productivity and AI-powered tools to streamline operations,
maintain confidentiality, and support seamless business operations in dynamic, fast-paced
environments.
Key Strengths
● Executive-level calendar, inbox, and administrative support
● Proven customer support expertise using Zendesk, Freshdesk and Helpdesk
● CRM management skills with HubSpot, Salesforce, GoHighLevel and Pipedrive
● Process automation and workflow optimization with Zapier and Notion AI
● Strong content creation abilities with Canva and Gamma
● Excellent communication in English
● Trusted to handle sensitive information with discretion
CORE COMPETENCIES
Administrative Support: Inbox Management | Calendar Scheduling | Meeting Coordination |
Document Preparation | Client Communication | Task Prioritization | Confidential Information
Handling
Customer Support: Zendesk & Freshdesk Ticketing | Query Resolution | Client Relationship
Management | Service Escalation Handling | Professional Communication | Follow-up
Management
CRM & Sales Operations: HubSpot | Salesforce | Pipedrive | Lead Tracking | Sales Pipeline
Management | Contact Database Maintenance | Customer Journey Optimization
Process Automation & Productivity: Workflow Automation with Zapier | AI Knowledge
Management with Notion AI | Task Management Tools (ClickUp, Asana, Trello) | Time-Saving
System Design
Content & Digital Management: Social Media Scheduling | Canva Design | Content Planning &
Creation | Brand Consistency | Engagement Strategies
Technical Skills: Google Workspace | Microsoft Office Suite | Calendly | Dropbox & Google Drive
| Email Marketing Tools | Knowledge of AI-powered Productivity Platforms
Communication & Collaboration: Professional Client Interaction |Team Coordination | Clear
Written and Verbal Communication | Confidentiality and Discretion
PROFESSIONAL EXPERIENCE
Virtual Assistant Intern | AFRIMENT
June 2025 – Present
● Executed comprehensive virtual assistant duties including email management, meeting
coordination, and document formatting
● Designed and created 3 professional email templates using Canva for marketing
campaigns, resulting in 18% improved open rates
● Developed customer support autoresponder system, enhancing client communication
efficiency and reducing response time by 30%
● Coordinated event planning for "Tech Conference 2025" including venue research,
budget creation ($100,000), and vendor management
● Conducted comprehensive market research on AI trends in cybersecurity, producing
detailed 2-page analytical reports and industry infographics
● Managed business travel planning including flight arrangements, accommodation
bookings, and detailed itinerary creation with cost optimization
● Created engaging newsletter designs and implemented email marketing campaigns
using Canva templates
● Key Achievement: Successfully planned and coordinated multi-stakeholder events
while maintaining strict budget constraints and timeline adherence
Customer service Representative | Emily consultant
Jan 2024– May 2025
● Delivered exceptional customer support across phone, email, and live chat channels,
consistently achieving a 95% customer satisfaction rating.
● Managed inbound inquiries and direct messages, effectively assisting clients in selecting
the most appropriate services and support options.
● Conducted proactive outbound follow-ups to nurture leads, share service updates, and
drive bookings, contributing to a 15% increase in conversion rates.
● Drafted clear, professional email communications and internal documentation to facilitate
smooth collaboration across teams.
● Maintained accurate and up-to-date customer records within CRM systems, enabling
efficient client management and enhanced service delivery.
● Utilized productivity tools to streamline support workflows and ensure timely resolution of
customer issues.
● Key Achievement:Recognized for consistently exceeding service quality benchmarks
and contributing to improved client retention.
EDUCATION
Federal university of Technology Owerri Bachelor of science | Biological science 2021 –
2025
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
IT Support Certification| Digital witch support| 2025
Comprehensive training in: Remote work best practices, Client communication, Project
management, IT support tools proficiency
Additional Training:
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Workflow Automation
Account Management
Technical sales
Customer service
● Airbnb & Itinerary Management
● Email marketing
● Lead generation
Google AI Essentials| Coursera | 2025
Comprehensive Training on: practical AI concepts and tools for workplace productivity, including
prompt design, AI ethics, and real-world applications.
Inbound | HubSpot Academy | 2025
Comprehensive Training on: inbound marketing methodology, buyer personas, content strategy,
and customer journey optimization.
TECHNICAL PROFICIENCIES
Software & Tools:
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Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google Workspace (Gmail, Drive, Docs, Sheets, Calendar)
Canva (Advanced user for email templates and social media content)
Project Management Tools (Trello, Asana, Monday.com, click up)
Email Marketing Platforms (Mailchimp, Constant Contact)
Lead generation Tools (Apollo io, Lemlist, Zillow, Yelp, LinkedIn sales Navigator)
CRM Systems (HubSpot, Zendesk, freshdesk, Intercom,Salesforce basics)
ADDITIONAL QUALIFICATIONS
Language: English (Native)
Availability: Full-time remote work, flexible time zones (GMT+0)
Soft Skills: Problem-solving, Time management, Adaptability, Cultural sensitivity, Attention to
detail, Multitasking
KEY ACHIEVEMENTS & METRICS
● Client Satisfaction: Maintained 95%+ client satisfaction rate across all projects
● Efficiency Improvement: Reduced administrative workload for clients by 40% through
process optimization
● Email Marketing: Improved email open rates by 18% through professional template
design
● Project Management: Successfully coordinated events with budgets up to $100,000
● Communication: Managed 100+ daily emails while maintaining response time under 4
hours
PROFESSIONAL REFERENCES
Emily Peace Nwankwo
Email:-
Phone: -
Additional references available upon request
