Loveth Emekwue Nwaokolocha

I am a dedicated and customer-focused professional with over six years of experience as a medical receptionist and customer service representative in the healthcare industry. Throughout my career, I have developed strong communication, problem-solving, and organizational skills, ensuring seamless patient interactions and efficient front-desk operations. I am proficient in the use of Prompt EMR for scheduling, Microsoft Teams for team collaboration and Zoom for outbound and inbound calls.

Beyond healthcare, I have over two years of experience as a customer service representative in the food processing industry, where I honed my ability to handle high-volume inquiries, resolve customer concerns, and maintain strong client relationships.

Additionally, I have one year of experience as a lead generator and sales agent, where I successfully identified potential clients, nurtured leads, and contributed to business growth through strategic outreach and relationship-building.

With my diverse background across multiple industries, I bring adaptability, strong interpersonal skills, and a results-driven mindset to every role I take on. I am passionate about delivering exceptional customer experiences and continuously improving processes to drive efficiency and satisfaction.