Loveth Chioma Egbo

I am a reliable and detail-oriented Customer Support Specialist and Executive Virtual Assistant with experience supporting businesses, entrepreneurs, and online brands remotely. My role is focused on helping teams stay organized, responsive, and productive by managing daily operations, customer communication, and administrative tasks with consistency and care.

I have strong experience in customer support, including responding to emails, live chats, social media messages, and CRM-based inquiries. I understand how important tone, empathy, and clear communication are when dealing with customers. I handle questions, complaints, and follow-ups professionally while ensuring customers feel heard, respected, and supported. My goal is always to resolve issues efficiently while protecting the brand’s reputation.

As a Virtual Assistant, I provide support with email and calendar management, data entry, research, document preparation, task tracking, and general administrative duties. I am well-organized, proactive, and able to manage multiple tasks at once without missing details. I take responsibility for my work and follow through until tasks are completed accurately and on time.

I also have experience supporting sales and lead conversion processes. This includes responding to leads, following up, handling basic objections, using scripts when required, and maintaining proper records in sales tools or CRMs. I understand the importance of consistency, clear communication, and relationship-building in driving results.

In addition, I assist with content creation and online engagement. I help write captions, manage posts, respond to comments and direct messages, and maintain an active and professional online presence for brands. This allows me to support both customer service and marketing efforts effectively.

I am comfortable working with remote teams, adapting quickly to new tools and systems, and managing my time independently. I am dependable, self-motivated, and committed to delivering quality work. I value clear communication, accountability, and continuous improvement, and I aim to be a supportive team member who adds value and helps businesses grow.