Loveth Bartholomew

BARTHOLOMEW LOVETH Lagos state, Nigeria |-Upwork __________________________________________________________________________ PROFESSIONAL SUMMARY Virtual Assistant & Customer Support Specialist with experience supporting administrative operations, managing client communication, and maintaining organized digital systems. Proven ability to handle 20+ daily client interactions, manage schedules, and maintain accurate records. Skilled in Google Workspace, Microsoft Office, and remote collaboration tools, with a strong focus on efficiency, confidentiality (HIPAA compliance), and high-quality virtual support. ___________________________________________________________________________________ CORE SKILLS Administrative & Virtual Support • Calendar Management • Scheduling • Data Entry • Document Management Customer Support & Communication •Email Support • Live Chats • Client Relation Issue Resolution Tools & Platforms •Google Workspace • Microsoft Office Suite • Zoom • Slack Healthcare & Compliance • Telehealth Coordination • Patient Support • HIPAA Compliance Other Skills • Time Management • Organization • Online Research • Reporting PROFESSIONAL EXPERIENCE Executive Secretary | R.O Muhammad & Co. 2019 – 2020 ●​ Managed executive calendars and scheduled 10–15 weekly meetings, improving time efficiency and coordination ●​ Handled 20+ daily emails and client communications, ensuring timely and professional responses ●​ Organized and digitized 100+ sensitive documents, improving accessibility and record management ●​ Organized and digitized 100+ sensitive documents, improving accessibility and record management ●​ Acted as a liaison between executives, clients, and internal teams, reducing communication delays Operations Associate (Intern) | LAPO Micro-Finance Bank | 2018 – 2019 •​ Supported daily administrative operations and maintained accurate records for 50+ client files •​ Responded to 15–25 customer inquiries daily, improving response time and client satisfaction •​ Assisted customers with account-related requests and issue resolution •​ Maintained structured digital documentation, improving data accuracy and retrieval Lab Assistant/ Data Analyst | Green Health Laboratory | 2016 – 2017 ●​ Processed and recorded 30+ patient samples daily with high accuracy ●​ ●​ Maintained digital health records and supported reporting for healthcare professionals ●​ ●​ Assisted with telehealth-related documentation and ensured compliance with safety protocols ●​ ●​ Supported lab operations and equipment maintenance to ensure smooth workflow ______________________________________________________________________________ EDUCATION Higher National Diploma(HND) Chemistry/ Biochemistry Federal Polytechnic Auchi 2023 CERTIFICATIONS & TRAINING •​ HIPAA Compliance Training Program 2026 •​ IT Support Training 2026