Loveth Aimienomoye Ighile

LOVETH AIMIENOMOYE IGHILE Customer Service Representative PROFILE Experienced and detail oriented Customer Service Representative with a proven track record in handling customer enquiries, resolving complaints, delivering high quality support in fast paced environment and maintaining a positive customer experience across multiple communication channels. Excellent communication skills and strategic thinking. Committed to exceeding performance, targets and contributing to team success. PROFESSIONAL EXPERIENCE Customer Service Representative Bloomella Ventures Respond to customer inquiries via phone calls, emails and chat. Maintained accurate customer records and interaction logs using CRM systems. Help customers understand products and services. Keep records of customers conversations and feedback. Solve customer complain politely and professionally by identifying the issues and offering appropriate solutions. Consistently met customer satisfaction and response time. Worked closely with team members and supervisors to meet daily performance targets and service level agreements. 12/2023 – 11/2025 Nigeria Class Teacher Prince and Princess Group of School, NYSC- National Service(1 year full time placement) 12/2022 – 12/2023 Nigeria • • • • • • • Built a positive and engaging classroom environment Improved students performance using creative teaching methods Provided emotional and academic support. Worked with staff to develop lesson plans and school projects. • • • • Class Teacher Ascenders Christian School 06/2016 – 09/2018 Nigeria Helped weak students through extra lessons. Maintained discipline and built strong relationships with students and parents. Assisted students with academic and personal challenges • • • EDUCATION National Diploma (ND) in Accounting Delta State Polytechnic Ogwashi-Uku 08/2013 – 09/2015 Nigeria Higher National Diploma (HND) in Accounting Delta State Polytechnic Ogwashi-Uku 11/2018 – 10/2020 Nigeria SKILLS Email and calendar management Data entry and internet research Social media management Appointment scheduling Data entry and record keeping Customer service support Teamwork and collaboration Time management and multitasking Live chat and message platform (Intercom e.t.c.) Customer Relationship Management tools(Salesforce, Zendesk, Hubspot e.t.c) Help Desk Software (Freshdesk) Attention to details Proficiency in Microsoft Office suites, Zoho Inventory, QuickBooks e.t.c. • • • • • • • • • • • • • CERTIFICATIONS Digital Witch IT Support Google Analytics for Beginners • • REFEREES Available on request