Loveth Loveday Abuwa
Abia State, Nigeria| Email:-| LinkedIn
Mobile: -
Professional Summary
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A seasoned, detail-oriented Virtual Assistant and Customer Service professional with over 3 years of
experience providing exceptional administrative support to businesses and entrepreneurs across diverse
industries.
Top-performing and resourceful professional with impressive performances in Sales, Administration, Human
resources, key relationship management, and value chain optimization.
Highly adept at utilizing a wide range of CRM tools and platforms. Experienced in managing schedules,
handling confidential correspondence, overseeing tasks, and coordinating travel arrangements.
Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker
providing excellent customer service within dynamic environments.
Skills & Proficiencies
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Administrative support
Microsoft Office Suite
CRM Tools (Asana, Trello,
Clockify, etc.)
Key Relationship Management
Excellent Communication skill
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Team Leadership
Data Entry
Strategic planning
Social Media Management
Google Workspace
Email Management
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Customer Relations
Sales & Marketing
Presentation & Public Speaking
Calendar Management
Spreadsheet Management
Work Experience
Customer Service Representative | Plan B Group Corporation | June 2024 – Present
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Managed high-volume inbound and outbound calls, assisting clients with inquiries, policy renewals, claims
processing, and account updates.
Provided real-time support and troubleshooting for policyholders, ensuring prompt issue resolution and
enhancing customer satisfaction.
Maintained accurate customer records and detailed documentation in the CRM system to streamline service
efficiency and compliance.
Delivered clear, professional, and empathetic communication, de-escalating conflicts and improving client
trust and retention.
Educated clients on insurance products, policy terms, and available options, helping them make informed
financial decisions.
Followed call scripts and service protocols to ensure consistency in customer interactions while
personalizing responses for better engagement.
Met and exceeded key performance indicators (KPIs), including call handling time, first-call resolution, and
customer satisfaction scores.
Collaborated with internal teams and third-party service providers to ensure seamless service delivery and
quick issue resolution.
Contributed to a 30% increase in client retention by proactively engaging with customers and addressing
their concerns efficiently.
Human Resource Associate| The VR Superstore| July 2024 – Jan 2025
▪ Strategically organized employee engagement events and cultivated strong relationships with key
stakeholders and vendors at THE VR SUPERSTORE to ensure seamless project execution and optimize
operational efficiency.
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Developed and implemented innovative HR strategies, launching 20+ training and development programs
within the first three months to enhance team performance and productivity.
Expertly selected, assessed, and onboarded top-performing external HR contractors, including recruiters and
trainers, achieving significant milestones in talent acquisition and workforce development.
Established a streamlined HR operations framework at THE VR SUPERSTORE, driving collaborative
efforts to improve employee satisfaction and operational effectiveness.
Defined clear performance metrics and operational benchmarks, boosting team productivity by 40% and
fostering a culture of accountability and growth.
Built and nurtured strong relationships with executive leadership and external partners to align HR initiatives
with business goals, driving long-term organizational success.
Expanded the talent pool by 30% within two months through creative recruitment strategies, including
leveraging digital channels, employee referrals, and promoting THE VR SUPERSTORE's employer brand.
Applied exceptional organizational and creative skills to design and implement a cohesive HR identity,
aligning talent management with THE VR SUPERSTORE's mission and vision.
Administrative Assistant/Sales Representative| AVTEC | Dec 2022 – May 2024
▪ Expanded the network of value chain partners to include 10 suppliers, enabling competitive pricing and
procurement, which improved profit margins at AVTEC.
▪ Effectively utilized negotiation and relationship management skills to secure a 5% discount from four key
suppliers, reducing procurement costs.
▪ Managed sales correspondence efficiently, building an organic sales directory for consistent client followups, leading to marginal sales growth within two months.
▪ Gathered technical insights from suppliers and experienced sales professionals to recommend products
tailored to customer needs and business concepts.
▪ Designed and implemented a streamlined documentation, filing, and inventory system that optimized cost
savings, enhanced budget management, and increased profitability.
▪ Monitored inventory levels diligently, avoiding stockouts and overstock situations by tracking usage and
ensuring timely replenishments.
▪ Developed a comprehensive business process plan for procurement, simplifying value chain management
and vendor communication while leveraging digital tools for real-time sales, product reviews, and deliveries.
▪ Proactively identified and mitigated potential risks in the supply chain through intelligent task delegation
and meticulous transaction record-keeping, ensuring smooth operations.
Business Growth Manager| D’Love Couture | Nov 2019 – Present
▪ Strategically directed the customer onboarding process at D'Love Couture, ensuring a seamless sales funnel
from social media engagement to successful conversions.
▪ Curated and selected engaging audio-visual content paired with impactful captions, effectively leveraging a
32,000-member digital community to drive product sales and enhance brand visibility.
▪ Boosted user interaction across digital platforms by implementing a well-structured, data-driven content
calendar tailored to audience engagement patterns.
▪ Increased client conversion and user engagement by crafting compelling email campaigns featuring
intelligent calls to action that directed readers to D'Love Couture's social media channels.
▪ Produced high-quality captions complemented by captivating audio-visual materials, integrating strategic
keywords and hashtags to maximize reach and engagement.
▪ Spearheaded digital community engagement initiatives, ensuring a deep understanding of client needs and
feedback, and delivering timely information to enhance customer satisfaction and drive sales growth.
▪ Played a pivotal role in enhancing brand loyalty by fostering active engagement within the digital
community, aligning marketing strategies with customer demands to boost overall business performance.
Professional Membership
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Teachers Registration Council of Nigeria (TRCN) - Member
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Nigeria Institute of Management - Graduate Member
Education
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Master of Science: Economics Education| Chukwuemeka Odumegwu Ojukwu University - Igbariam,
Anambra State, Nigeria |-
Bachelor of Science in Education: Education and Economics| Nnamdi Azikiwe University - Awka,
Anambra State, Nigeria | 2014 – 2017
National Certificate in Education: Economics and Political Science| Abia State College of Education
(Technical) - Arochukwu, Abia State, Nigeria| 2010 -2013
National Youth Service Corp | Nov 2018 – Oct 2019
