Loverlie Laroco

Hello, my name is Loverlie and I am a seasoned people leader from the Philippines.

I've worked in a variety of medium- to large-sized firms, where I led a team of up to 2500 associates, 100+ team leaders, and 50 managers.

I have significant experience engaging with and managing a wide range of profiles, starting from the associate level that involved periodic coaching and motivating, to the leadership team that required consistent follow-through when it came to meeting targets and driving team performance, to busy executives that required high-level updates and progress updates to every program and project focused on profitability, accountability, and keeping an eye on all sides of the business.

For the past three years, my freelancing career has been an extension of my work in the BPO sector. I led and oversee recruiting and operations for several companies and created SOPs & Core Values from scratch in accordance to the company's vision and mission. In order to make sure that project deadlines are accomplished on time, I have collaborated with a variety of departments, including Marketing, Tech, Human Resources and Web Development and created processes that will ensure support to each department in achieving the company's target.

I held a position in charge of creating succession plans, coaching & development and uptraining remote team members while executing the CEOs vision board for our long term goals.

My area of expertise also included implementation and launch of projects that will entail a new platform, process, or technology, collaboration, where testing are done with the marketing and tech teams. Part of my command responsibility is to also execute the CEOs visions, which involved strategizing, planning, and assigning tasks to the right departments. This also included due diligence to streamline and improve processes across various groups in which I managed remotely. My responsibilities also included assessing and evaluating the efficiency and compliance of our Customer Service Associates when it comes to the process flow, brand representation and after sales.

I presided over weekly cadence with Department leads from Marketing, Sales and Content and created project timelines in our project management tool. One of my key responsibilities was to identify bottlenecks on each project and task. I worked with the team to develop a mitigation plan so that we could have a cohesive strategy and action plan.

I pride myself with the core values such as the 3 Is: Integrity (Doing the right thing all the time), Intellect (Challenging the status quo but recommending options and work arounds), Intensity (Going above and beyond in support of the company's vision); Grit (doing whatever it takes to make things happen without compromising your core values and getting back on track when there is a roadblock or hurdle.) and Determination (being resilient and hardworking when it comes to offering help to others and the company's goals & objectives).