YN
profile
Birthday: April 11, 1985
Civil Status: Married
Highlights
Team-player
Skilled multi-tasker
Proficient in Microsoft Office & Google Docs
Telecommunications knowledge
Lovenia mae k. agbanlog
110 Raja humabon st. daanghari, navotas city
Experience
dispute agent • storm media ltd • september 2019 To November 2020
We handled the PayPal disputes from the customers who were buying from our e-commerce stores. We make sure to win every case by providing informations of the order.
Medical Scribe • skriveco • March 2019 To september 2019
Video call with a provider while checking his patients. Responsible for the electronic charting.
Lead RESEARCher • retriever • october 2019 To MARCH 2019
Using LinkedIn Sales navigator, I’m tagging leads for titles that have a major impact on decision making in a company.
aSSOCIATE • PEAK SUPPORT • JUNE 2018 To DECEMBER 2018
We handled the account for 6 months. We were able to pass the Client’s expectations in boarding video creators from Instagram to TikTok (formerly Musical.ly).
admin / human resource • ali store • may 2018 To june 2018
An e-commerce homebased account. Collected customer details and to qualify them to have their interview. Single handedly managed the masterlist for the 200 plus agents needed for 1 week. The company is at pause right now and management did not clarify any continuity of the said company.
email returns senior agent • trafilea • february 2018 To april 2018
An e-commerce homebased account. Collected customer details and assist agents to collate data needed and validation for those replacements of products to be sent to the customers. The company needed to lay off agents.
inbound customer service representative • trafilea • december 2017 To february 2018
An e-commerce homebased account. Collected customer details and assist them to purchase or to assist them in their queries in receiving their orders.
sales / outbound representative • idial u • may 2017 To september 2017
A homebased account. Collected customer details and assist them to qualify them to have their credit cleaned.
inbound Customer service representative tier 2 • convergys • may 2016 To april 2017
Collected customer feedback and activate accounts to exceed customer satisfaction. Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in queues to improve call flow. Explained bill details as well.
operations manager • bee-l.a. general merchandise • november 2013 To december 2015
Developed marketing strategies and made sure that sales quota each month were attained. Handled payroll for employees.
cabin crew • cebu pacific air • november 2008 To december 2009
Working with a team to ensure passengers’ safety and satisfaction in the entire flight.
inbound Customer service representative • transcomm int’l • march 2007 To october 2007
Collected customer feedback and activate accounts to exceed customer satisfaction. Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in queues to improve call flow.
Education
embalming • march 2013 • st. peter chapels
Located in Quezon Avenue.
Passed the written examination in DOH.
Studied to help my mother in running the chapel business.
college diploma • october 2006 • centro escolar university
Bachelor of Science in Medical Technology
Located in Mendiola, Manila
high school diploma • march 2002 • la naval academy
Located in Navotas City
primary diploma • march 1998 • phil. buddhist seng guam memorial institute
Located in UE subd, Caloocan City
contact details-
Skype id – live:vee.pr
Work Reference:
Kimberly Ann Nakagawa – Storm Media Ltd – Supervisor- --
Marylaine Raga – Storm Media Ltd – Team Leader
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