Loven Rubenecia

LOVEN N. RUBENECIA PH5-A PKG1 BLCK22 LOT 38 BAGONG SILANG, CALOOCAN CITY Mobile #: - E-mail Address:-Skye ID: live:.cid.f2d7e72fa4d19e2d EXPERIENCE • Concentrix Company (June 2017-January 2022) Building M, UP Ayala TechnoHub, Quezon City Philippines ➢ Senior Customer Associate • • • • • • • • • • Deposit Account Savings Account Credit Card Customer Service Banking Consultation Account Application Assistance Survey Analysis Online Banking Quality Assurance Chat Support ➢ Xerox- Front-Line Technical Support • • • • • • • • Welcome Support Level 1 Technical Specialist Software and Hardware Support for Printers Ticket Escalations Account Services Spare Parts and Consumable Order Process Data Management Technical Chat Support Other skills: • Buffer • Pixabay • Canva • Email Management • MS Apps Efficient • Web Research • Data Entry • Spreadsheet/Google Drive Knowledgeable in Platforms such as: • Zopim • Live Chat Inc. • RingCentral • Vonage • Slack • Asana • Genesys • Anana • LogMeIn • CareAR Knowledgeable in CRM’s: • Mojo • Rei-Simple • Propstream • Esap (S3) TRAINING AND SEMINARS ✓ Finishing Course for Call Center Agent Workers College 3rd Flr TUCP Bldg., TUCP Compound Diliman, Quezon City ✓ Certification for Person In-Charge Level 2 February 2015 Food Control Department, Dubai Municipality Validity: Feb.2020 ✓ Leadership Training University of Manila 546 M.V Delos Santos, St. Manila ✓ Management Mistakes and Success University of Manila 546 M.V Delos Santos, St. Manila ✓ Computer Science Training Actual Training Program The Bethel Education Support and Technology EDUCATION University of Manila- (Bachelor of Science in Administration) 546 MV Delos Santos St. Manila City, Philippines Bagong Silang High School- Phase III, Bagong Silang, Caloocan City North, Metro Manila Bagong Silang Elementary School- Phase 1 Bagong Silang, Caloocan City