LOVELYN LANDIZA
Customer Service / Sales / Virtual Assistant-Cebu City, Philippines
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SUMMARY
A highly skilled and meticulous Call Center Representative with a proven capacity to resolve
issues quickly. Maintains a high level of professionalism, patience, and efficiency. Motivated and
passionate in customer service, technical and sales fields.
CORE QUALIFICATIONS
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High creative thinking and customer service skills
Fast, courteous, and knowledgeable customer service and support.
High-quality call script delivery and on-target customer conversion.
Problem-solving with a positive, can-do attitude.
● Excellent relationship building with the ability to form a rapport with any
customer. ∙ Team collaboration in a cooperative group environment
SKILLS
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Customer Support
Appointment Setting
Virtual Assistant
Extensive knowledge of Microsoft Knowledge
WORK EXPERIENCE
January 2021 to January 2022
MORE GYM MEMBERS
Virtual Assistant
● Updating sheets of canned responses
and response automation.
● Assist sales team in setting
appointments through
calls/emails/text.
● Communicate with company clients
for new updates or changes with
their ads and program.
● Prepare and submit weekly and
monthly reports.
October 2020 to June 2021
CIENCE Technologies
Sales Development Representative
● Calling warm leads to set
appointments with the executives.
● Send emails and LinkedIn messages
to prospects.
● Prepare and submit weekly reports to
the team and the CEO.
February 2018 to October 2020
Publishing and Marketing Consultant
Miracle Press and Media
● Outbound Calls/Chat/Email
● Explaining the different types of
publishing and the pros/cons.
● Convincing authors to publish with
the company.
● Offer additional marketing packages.
April 2016 to January 2018
Fraud Specialist
TELEPERFORMANCE Inc.
● Inbound/Outbound Calls and Emails
● Determine/analyze customer’s claim
for Fraud/Merchant Disputes.
● Process Fraud Claims and Merchant
Disputes.
● Help customers understand the
claims.
● Block/unblock and reissue
debit/credit cards.
July 2014 to March 2016
Customer Service Representative
Convergys Philippines
● Inbound/Outbound Calls
● Assist customer’s plan inquiries and
bill issues.
● Upselling and assisting plan/phone
upgrades.
● Assist customers in troubleshooting.
