Lovelyn B. Alo
P8-A B10 L74, Deca Homes,
Mintal, Davao City
Cell. No-
E-mail Add:-Skype ID: lovelyn_alo09
Career Objectives:
To apply my knowledge and skills in the position I am applying for.
Education:
Bachelor of Science in Commerce major in Management Accounting
Ateneo de Davao University -)
Work Experiences:
iHappiness Manager Principal (October 13, 2015-August 17, 2018)
Black Card Books
Job Description:
Manage the team of iHappiness Managers while overseeing the project of nearly 800 clients of the
company.
iHappiness Manager (April 13, 2015-October 12, 2015)
Black Card Books
Job Description:
Act as the primary point of contact of the clients in their Instant Author Program and responsible for
their happiness.
iPlatform Package Principal (October 27, 2014-April 10, 2018)
Black Card Books
Job Description:
Responsible for the Marketing campaigns of the authors such as Marketing Materials, Social Media
Banners and websites.
Project Manager (July 14, 2014-October 24, 2018)
Black Card Books
Job Description:
Manage the overall project of more than 60 authors and make sure that they get published in less than
2 years.
Production Specialist (April 7, 2014 –July 11, 2014)
Black Card Books
Job Description:
Assist the Project Manager in managing the set of authors assigned to our team.
____________________________________________________________________________________
Red Specialist (January 7, 2011-March 7, 2014)
Coca-Cola FEMSA Phils.
Ulas, Davao City
Job Description:
Open new outlets, penetrating and converting outlets from free enterprise to exclusive coke selling
outlets. Implement the strategies and mandates from the management and hit our volume target
through RED (Right Execution Daily) metrics.
_____________________________________________________________________________________
Assistant Procurement Specialist (April 13-September 13, 2010)
New City Commercial Corporation
Gempesaw Extension, Davao City
Job Description:
Helping the Supermarket Manager and Director with their administrative functions such as making
memorandum and other communication letters, preparing reports needed in SPCOM meeting and
Strategic Planning, making the Supplier Report of the buyers and assisting the SPM Manager in her
meetings with the suppliers and Operation Store Heads.
___________________________________________________________________________________
Technical Chat Support- Escalation Representative (July 11, 2008-January 8, 2010)
Six Eleven Global & Teleservices
2nd Floor Tumble Tots Bldg., Cor. Araullo, Mabini, Davao City
Job Description:
Handling concerns not solve by the first level of support representatives such as technical issues, billing
and other concerns. Also issue replacement orders and make reports for any unresolved issues raised by
clients.
Technical Chat Support Representative (March 24-July 10, 2008)
Six Eleven Global & Teleservices
2nd Floor Tumble Tots Bldg., Cor. Araullo, Mabini, Davao City
Job Description:
Handling technical issues of clients, queries such order status, billing, etc., and providing customer
service.
___________________________________________________________________________________
Marketing Brand Officer (August 2, 2007- January 28, 2008)
RDL Pharmaceutical Laboratory Inc.
Diversion Road,Buhangin,Catitipan,Davao City
Job Description:
Formulating strategies in promoting the product (conduct market surveys, study the market/clients'
behavior, etc.) monitor the slow and fast moving products, handling advertisement files, participate in
product exhibits.
Field Promo Officer- Visayas and Mindanao (May 13, 2006 – August 1, 2007)
RDL Pharmaceutical Laboratory Inc.
Diversion Road, Buhangin, Catitipan,Davao City
Job Description:
In-charge of field promo merchandisers' renewal, extension and end of contract, change rate, time
schedules, day-offs, leave of absences and change of outlets.
Check liquidations and reimbursements, handle 201 files of promo-merchandisers and other important
documents; handle communications of the company to promo-merchandisers and outlets; in-charge of
memorandum served to field personnel.
__________________________________________________________________________________
On the Job Training (June-September 2005)
Legal Department
Davao Light & Power Company
C.Bangoy Señor St.,Davao City
Job Description:
In - charge of notary documents, keep file of the documents of clients with violations to the company,
compute power consumption of clients reported to do malicious acts against the company, serve
memorandums for clients with due payments.
Seminar/Training Attended:
Customers’ Value Program (October 2011)
Brokenshire Convention Center
Madapo Hills, Davao City
Finishing Course for Call Center Agents (February 4, 2008-March 7, 2008)
JIB-E Academy & Solutions
2nd Floor, Tumble Tots Building
Araullo Street, Davao City
Skills/Talents:
I am a computer literate in various software such as Word, Excel and Power Point. I have a good public
relation in which I can easily deal and mingle with other people. I have a strong leadership skills.
Personal Information:
Age: 33 years old
Date of Birth: November 24, 1984
Height: 5’0
Weight: 57 kls.
Civil Status: Married
Nationality: Filipino
References:
Ms. Love Limbago
iPlatform Package Principal-Black Card Books
Ms. Tina Nesbit
iHappiness Manager-Black Card Books
Ms. Annie Ramos
iHappiness Manager-Black Card Books
