Lovely Tuazon

I have been a Customer Service Manager for an E-commerce store where my roles would include answering emails to customer's inquiries regarding the status of their orders, managing Social media accounts, tracking orders, fulfilling orders in Shopify, finding niches, product outsourcing, providing input for company growth, admins tasks, and filtering leads via email and calling few customers to verify order.

I possess a solid foundation and experience in the customer support service department and able to thrive and exceed key performance indicators. I have provided Admin Support through phone based, email, and live chat support. I have assisted customers in billing inquiries, resolving disputes and processing billing corrections. I have a 2 year background in financial customer support, 3 years in billing and 5 years in sales.

I have been able to provide necessary information to the suppliers regarding payment and invoices receipt, process and submit daily reports and accomplishments to immediate supervisor and management.

Lastly, I believe that your attitude will always determine your altitude.